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Gupta, Parul; Hooda, Apeksha; Jeyaraj, Anand; Seddon, Jonathan J.M.; Dwivedi, Yogesh K.
Information systems frontiers, 06/2024Journal Article
Abstract Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.
