We present results from a shape-based, rotationally-resolved thermophysical model of near-Earth asteroid (433) Eros, using reflected and near-IR spectra collected at the NASA Infrared Telescope Facility (IRTF) over 18 nights (25 disk-integrated spectra in total) from 2009 to 2019. The data sample a variety of viewing geometries, illumination angles, and rotational phases and therefore allow us to characterize Eros's surface physical properties in detail, particularly at wavelengths in the thermal near-IR regime (λ > 3.5 μm) that were not measured by the NEAR Shoemaker mission. Eros's shape, spin state, density, albedo, and other physical properties measured by NEAR were incorporated into our model, leaving thermal inertia and surface roughness as free parameters. We find that a thermal inertia range of 100–150 J m−2 K−1 s-1/2 and a roughness crater fraction of 0.3–0.4 with crater opening angle 130° (equivalent adirectional rms slope angle of 32° +/− 4°) fit data from 18 spectra at the 1σ level, but do not fit the remaining 7 spectra. This suggests that Eros's thermal properties vary over its surface, which has important implications for linking remote sensing data to spacecraft measurements of the physical properties of near-Earth asteroids. •We obtained 25 spectra of near Earth asteroid (433) Eros from 2009–2019 using the SpeX instrument at the NASA IRTF.•Our data are rotationally-resolved with global coverage of Eros's surface at multiple viewing and illumination geometries.•Our set of near-IR spectra is one of the largest ever obtained for a single asteroid with ground-based telescopes.•We fit thermophysical models to all spectra, aided by Eros's already-known shape, spin state, and other properties.•Thermal spectra from Eros's different regions cannot all be fit by the same pair of thermal inertia and surface roughness.