Akademska digitalna zbirka SLovenije - logo
E-viri
Celotno besedilo
Recenzirano Odprti dostop
  • Improvements in climate and...
    Martínez-Zarzuelo, Angélica; Rodríguez-Mantilla, Jesús Miguel; Fernández-Díaz, María José

    Evaluation and program planning, October 2022, 2022-10-00, Letnik: 94
    Journal Article

    The overall aim of this study is to evaluate the impact of applying ISO:9001 on the school climate and satisfaction in schools. This was done by using a Likert-type evaluation instrument consisting of 21 items with an excellent reliability score for the general scale (Cronbach α = 0.955) and specifically for the school climate dimension (α = 0.969) and school satisfaction (α = 0.927). The instrument was applied to a sample of 2189 subjects (1881 teachers and 308 members of the school management team) at 85 schools in Spain where ISO:9001 has been implemented for at least 3 years. The results show that implementation of this QMS has generally had a medium level impact on school climate and on satisfaction among the teachers, students, and families at the schools in the sample. Moreover, descriptive and differential analyses have been carried out to identify any significant differences in the impact of implementing the QMS on improvements in the two dimensions as a function of the position, gender, seniority at the school, ownership, and size of the school, and length of time with the QMS implemented there. In addition, other analyses were carried out using single-variant general linear models that revealed an effect of interaction between the variables of position and age. Furthermore, cluster analyses were also performed to identify three teacher and management profiles attending to the levels of improvement brought about from implanting the QMS on the dimensions under study. •The impact of applying ISO:9001 on the school climate and satisfaction is evaluated.•An instrument was applied to 2189 (teachers and management teams) at 85 schools.•Descriptive, differential and cluster analyses were carried out, among others.•The ISO:9001 had a medium level impact on the school climate and satisfaction.