Danas je kvalitet dominantan kriterijum pri izboru isporučioca, a novi koncept kvaliteta smatra se superiornim metodom za reformu menadžmenta. Za razliku od tradicionalnog pristupa, novi koncept kvaliteta obezbeđuje povećanje prodaje uz istovremeno sniženje ukupnih troškova poslovanja. Obezbeđenje kvaliteta u skladu sa međunarodnim standardima serije ISO 9000 predstavlja uslov za nastup na svetskom tržištu i saradnju sa inostranim preduzećima. / When choosing a supplier today, a dominant criterion is quality, and a new concept of quality is said to be a superior method in the management reform. Unlike the traditional approach, the new concept of quality provides sales growth as well as a reduction in overall business expenses. Providing quality in accordance with the international standards series ISO 9000 is a condition to be fulfilled in order to enter the world market and cooperate with international companies.