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Komunikacija na letalih Adrie Airways : diplomska naloga
Mihelčič, Peter
Diplomska naloga opisuje komunikacijo na letalih Adrie Airways. Opisane so teorije komunikacije. V diplomi je opisan rutinski let iz Ljubljanev London-Heathrow. Cilj naloge je opisati let od začetka ...do konca potovanja z vidika kabinskega osebja (stevardes). Diplomska naloga opisuje organizacijo dela na ŸzemljiŐ, kot tudi v ŸzrakuŐ. Naloga je napisana po časovnih fazah in podrobno opisuje vsa potrebna dela, dalet ADR 1626 poteka varno in udobno. Opisani so standardi komuniciranja s potniki in organizacije dela, ki so slikovno utemeljeni in prikazani. V ta namen je sestavljena in statistično obdelana anketa. Potniki so pozitivno ocenilli komunikacijo in delo stevardes. Diplomska naloga ima priložen tudi CD-ROM, na keterem je video posnetek v mpeg formatu, kjer je prikazana komunikacija in delo stevardes na letalu Airbus A-320. Ker so nekateri podatki zaupni, se diplomska naloga lahko uporablja samo za interno uporabo Turstica-Visoke šole za turizem in podjetja Adria Airways d.d..
Type of material - undergraduate thesis
; adult, serious
Publication and manufacture - Portorož : [P. Mihelčič], 2000
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