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(Ne)prijetna izkušnja ali Kako uspešno reševati pritožbe in reklamacije? [Elektronski vir]Zoran, BorutReševanje pritožb in reklamacij zahteva usposobljene ljudi, ki znajo prisluhniti težavam porabnika in se zavedajo pomembnosti kakovostne rešitve. Stranka ima vedno prav! Tudi ko stranka nima prav, ... ponovi prejšnji stavek. “To je avdio knjiga, ki bi jo moral slišati vsak prodajalec, komercialist, vsak “mojster”, ki se ukvarja s kakšnim poslom, pa tudi vsem ostalim ne bi škodilo, da bi jo poslušali,” je rekel vodja prodaje, po tem, ko je knjigo poslušal. Izkušnje iz prakse in resnični primeri so zagotovilo, da boste reševanje pritožb in reklamacij obvladali v najkrajšem možnem času!Type of material - other types of literary text ; adult, seriousPublication and manufacture - Škocjan : Topika, 2024Language - slovenianISBN - 978-961-96697-0-9COBISS.SI-ID - 198791427
Link(s):
https://audibook.si/book/yyoo
Digitalna knjižnica Slovenije - dLib.siDostop z namenskih računalnikov v prostorih NUK
Library/institution | City | Acronym | Free copies | Provider | Loan |
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Mestna knjižnica Kranj | Kranj | SIKKR | 49 cop. (out of 52) | audibook | |
Mestna knjižnica Ljubljana | Ljubljana | MKL | 44 cop. (out of 52) | audibook | |
Pokrajinska in študijska knjižnica, Murska Sobota | Murska Sobota | SIKMS | 52 cop. (out of 52) | audibook | |
Knjižnica Domžale | Domžale | SIKDOM | 51 cop. (out of 52) | audibook | |
Goriška knjižnica Franceta Bevka | Nova Gorica | SIKNG | 52 cop. (out of 52) | audibook | |
Mestna knjižnica Izola - Biblioteca civica di Isola | Izola - Isola d'Istria | SIKIZO | 52 cop. (out of 52) | audibook | |
Mariborska knjižnica | Maribor | SIKMB | 50 cop. (out of 52) | audibook | |
Knjižnica Velenje | Velenje | SIKVEL | 52 cop. (out of 52) | audibook |
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Zoran, Borut |
Source: Personal bibliographies
and: SICRIS
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