Zadovoljstvo mladostnikov s storitvami referenčne službe v Mestni knjižnici Grosuplje : magistrsko delo

Faculty of Arts, Lj. - all departments (FFLJ)

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Zadovoljstvo mladostnikov s storitvami referenčne službe v Mestni knjižnici Grosuplje : magistrsko delo

Jerše, Mateja, 1986-

Referenčne storitve, ki jih ponuja splošna knjižnica morajo zadovoljiti potrebe vseh uporabnikov. Posebno pozornost je potrebno nameniti mladostnikom,ki so v svojem obdobju odraščanja še posebej ... občutljivi. Pomembnoje, da se jim referenčni knjižničar zna približati in da obvlada tehniko komuniciranja brez negativnih predsodkov. Predmet raziskave se nanaša na zadovoljstvo mladostnikov z referenčnimi storitvami v Mestni knjižnici Grosuplje. Teoretičnemu delu sledi raziskovalni del, ki prikazuje rezultate ankete. Vzorec je zajemal 150 mladostnikov, starih 15-19 let. Namen raziskave je bil ugotoviti kako so mladostniki zadovoljni z referenčnimi storitvami, ki jih knjižnica ponuja in ali obstajajo razlike med posameznimi starostnimi skupinami. Kaj jim je najbolj všeč in če kaj pogrešajo. Rezultati so pokazali, da so mladostniki večinoma zadovoljni in da si želijo daljši delovni čas knjižnice. Primerjali smo jih z dosedanjimi izvedenimi raziskavami in ugotovili, da so večinoma podobni.

Type of material - master's thesis ; adult, serious

Publication and manufacture - Ljubljana : [M. Jerše], 2013

Language - slovenian

COBISS.SI-ID - 53107042

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Author
Jerše, Mateja, 1986-

Other authors
Petek, Marija, 1956-

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OHK - Bibliotekarstvo MagB 027 JERŠE M. Zadovoljstvo	available - outside loan, loan period: 7 days
OHK - Bibliotekarstvo MagB 027 JERŠE M. Zadovoljstvo/CD-R	available - reading room
OHK - Bibliotekarstvo MagB 027 JERŠE M. Zadovoljstvo	available - reading room

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Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Jerše, Mateja, 1986-
Petek, Marija, 1956-	24611

Source: Personal bibliographies and: SICRIS

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