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Satisfaction of students with the reference services at the National and University Library Of Kosova : master thesisMekolli, BedrijeService quality is essential in changing the work culture among the employees and generates their involvement in the services of the library. It should focus on continuous improvement of products and ... services, with greater employee involvement and an increased emphasis on customer needs. This study explores satisfaction of students with the reference services at the National and University Library of Kosova (NULK). Furthermore, this work investigates students% perceptions of reference service, and level of satisfaction with library services in the NULK, how they use the reference services, online sources and its usage, evaluates and assesses the quality of resources, services and challenges that undergraduate and graduate students face when using library services, involving a few other library related issues.Type of material - master's thesis ; adult, seriousPublication and manufacture - Ljubljana : [B. Mekolli], 2014Language - englishCOBISS.SI-ID - 56584546
Author
Mekolli, Bedrije
Other authors
Petek, Marija, 1956-
Topics
NULK |
Kosovo |
referenčna služba |
knjižnične storitve |
raziskave |
znanstveni časopisi |
kvaliteta storitev |
bolonjske magistrske naloge |
bolonjske magistrske naloge
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Mekolli, Bedrije | ![]() |
Petek, Marija, 1956- | 24611 |
Source: Personal bibliographies
and: SICRIS
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