Zaključek referenčnega pogovora : diplomsko delo s prilogami na CD-ROMU

Faculty of Arts, Lj. - all departments (FFLJ)

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Zaključek referenčnega pogovora : diplomsko delo s prilogami na CD-ROMU

Kozina, Tanja, 1973-

Diplomsko delo predstavlja sistematičen in celovit prikaz zadnje stopnje referenčnega pogovora. Obravnava vzroke za zaključitev pogovora ter oblike, značilnosti in ravni referenčnega odgovora. S ... posredovanjem odgovora pa se referenčni pogovor še ne zaključi. Delo poudarja pomen kontrolnih vprašanj ob zaključku pogovora kot eno najpomembnejših veščin, s katerimi knjižničar preveri uporabnikovo zadovoljstvo z odgovorom in uporabnika povabi k ponovni interakciji. V delu so obravnavane tudi negativne strategije, ki jih knjižničarji uporabijo z namenom, da uporabnike čim prej odslovijo, in odzivi uporabnikov na to. Teoretični del se zaključi s priporočili za zaključek pogovora. Namen empirične raziskave je ugotoviti zadovoljstvo uporabnikov s knjižničarjevimi odgovori ter pogostost uporabe nekaterih strategij in kontrolnih vprašanj ob zaključku pogovora. Rezultati ankete med uporabniki knjižnic potrjujejo hipoteze o knjižničarjevih pomanjkljivih veščinah zaključevanja pogovora. Končna ugotovitev je, da je treba v literaturi nameniti večjo pozornost tudi zaključku referenčnega pogovora in usposabljati knjižničarje za veščine zaključevanja referenčnega pogovora.

Type of material - undergraduate thesis ; adult, serious

Publication and manufacture - Ljubljana : [T. Kozina], 2016

Language - slovenian

COBISS.SI-ID - 62461282

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Author
Kozina, Tanja, 1973-

Other authors
Novak Zabukovec, Vlasta

Topics
referenčni pogovor | referenčna služba | knjižnice | uporabniki | diplomska dela

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OHK-Bibliotekarstvo	available - outside loan, loan period: 7 days
Aškerčeva paketnik	available - outside loan, loan period: 7 days

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OHK - Bibliotekarstvo DIP 025 KOZINA T. Zaključek	available - outside loan, loan period: 7 days
OHK - Bibliotekarstvo DIP 025 KOZINA T. Zaključek/CD-R	available - outside loan, loan period: 7 days
OHK - Bibliotekarstvo SKL-Dipl 025 KOZINA T. Zaključek	available - reading room

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Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Kozina, Tanja, 1973-
Novak Zabukovec, Vlasta	06813

Source: Personal bibliographies and: SICRIS

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