-
Consumer sample survey measurement on trust and loyalty : the case of Croatian banking industryRenko, Nataša, univ. profesor ; Dumičić, Ksenija ; Renko, FranIt is widely accepted that without a steady stream of loyal, long-term customers, banks have a hard time staying afloat in today's economy. This paper presents the results of longitudinal study (June ... 1999, 2000, 2001, 2002) designated to highlight the level of Croatian customers satisfaction in domestic banking system, as well as to identify determinants of customers trust and loyalty in domestic banks vs. foreign banks. Empirical data were gathered on representative sample of 1000 households in face-to-face interviewing with highly structured questionnaire applied on randomly chosen person older than 15 living in a household, and analysed by multivariate analysis.Source: Naše gospodarstvo : revija za aktualna gospodarska vprašanja = Our economy : review of current problems in economics. - ISSN 0547-3101 (Letn. 49, št. 1/2, 2003, str. 133-140)Type of material - article, component part ; adult, seriousPublish date - 2003Language - englishCOBISS.SI-ID - 13733094
Author
Renko, Nataša, univ. profesor |
Dumičić, Ksenija |
Renko, Fran
Topics
Hrvaška |
bančništvo |
banke |
storitve |
kvaliteta |
uporabniki |
potrošniki |
zaupanje |
lojalnost |
psihologija potrošnika
![loading ... loading ...](themes/default/img/ajax-loading.gif)
source: Naše gospodarstvo : revija za aktualna gospodarska vprašanja = Our economy : review of current problems in economics. - ISSN 0547-3101 (Letn. 49, št. 1/2, 2003, str. 133-140)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
Shelf entry
Permalink
- URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year | Impact factor | Edition | Category | Classification | ||||
---|---|---|---|---|---|---|---|---|
JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Select the library membership card:
DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|---|
Renko, Nataša, univ. profesor | ![]() |
Dumičić, Ksenija | ![]() |
Renko, Fran | ![]() |
Select pickup location:
Material pickup by post
Notification
Subject headings in COBISS General List of Subject Headings
Select pickup location
Pickup location | Material status | Reservation |
---|
Please wait a moment.
Naročanje gradiva za izposojo v čitalnice
Naročanje kopij člankov
Urnik dostave gradiva z oznako DS v signaturi