Does better physical accessibility lead to higher sales revenues? : the case of Slovenian restaurant SMEs
Kukanja, Marko, 1978- ; Planinc, Saša, 1976-
Despite the significance of accessibility for sustainable tourism development, littleis known about the relationship between physical accessibility and restaurant salesrevenues.Previous studies also ...did not consider restaurant managers’ perceptions of accessibility, although they are responsible for implementing an accessible offer. The objectives of the present study are(1) to investigate if managers of small and medium-sized restaurant enterprises (smes) perceive restaurants as physically accessible and (2) to determine if better physical accessibility generates higher sales revenues. This study was performed in two steps. First, research on accessibility and relevant leg-islation was analysed. Second, primary data was collected using a self-administered questionnaire in field research from 149 restaurant managers, and secondary finan-cial data for each sme was obtained through publicly available financial reports. To express the perspectives of people with disabilities (pwds), disability organisation representatives were included in the questionnaire development process. Descriptive statistics and correlation analyses were used to analyse the data. Findings reveal that managers have low knowledge of accessibility, perceive restaurants as relatively poorly accessible, and that physical accessibility is not correlated to sales revenues.Concerning the different layout areas,managers identified toilet facilities as the most inaccessible restaurant area. Besides the legislative responsibility, managers should also be aware of the economic potential of the disability market in tourism and thef act that an accessible offer facilitates the use of restaurants for society as a whole.The article ends with providing recommendations for the restaurant industry, policy makers, and academia.
It was not necessary to add the material to the shelf.
Bibliographic material was successfully added on shelf.
Adding bibliographical material on shelf was not successful.
Material is already on the shelf.
Permalink
URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year
Impact factor
Edition
Category
Classification
JCR
SNIP
JCR
SNIP
JCR
SNIP
JCR
SNIP
Select the library membership card:
DRS,
in which the journal is indexed
Database name
Field
Year
Links to authors' personal bibliographies
Links to information on researchers in the SICRIS system
Subject headings in COBISS General List of Subject Headings
Select pickup location
The material from the parent unit is free. If the material is delivered to the pickup location from another unit, the library may charge you for this service.
Naročanje gradiva za izposojo v čitalnice
Naročanje kopij člankov
Urnik dostave gradiva z oznako DS v signaturi