Nautical tourist routes and ports of nautical tourism referred to as points of transits for sports and leisure crafts form a unique system within the nautical tourist offers are defined. Nautical ...traffic functions according to specific regularities that have to be continuously studied and analysed in order to eliminate bottlenecks that represent the main obstacles for offering high quality services. Therefore, the purpose and aim of this research has been the approximation of nautical tourist routes for ports of nautical tourism within the Istarska and Primorsko-goranska County in the Republic of Croatia by applying the Markov chain method. Taking into consideration specific regularities in the formation of nautical tourist routes within the ports of nautical tourism, fourteen state systems have been analysed, two of which relate to those nautical tourist routes that pass across Italy and Slovenia when crafts have to enter or leave the ports. The results of this research have revealed bottlenecks areas within nautical tourism ports and their related routes that have been formed within the Istarska and Primorsko-goranska County.
Within the whole world container traffic, the largest share of containers is in the status of repositioning. Container repositioning results from the need for harmonization between the point of empty ...container accumulation and the point of demand, and waiting time for the availability of the first next transport of cargo. This status of containers on the container market is the consequence of imbalances in the worldwide trade distribution on most important shipping routes. The need for fast and effective reallocation of empty containers causes high costs and often represents an obstacle affecting the efficiency of port container terminals and inland carriers.In accordance with the above issue, this paper is mainly focused on the analysis of the data concerning global container capacities and the roots of container equipment imbalances, with the aim of determining the importance of empty container management and the need for empty container micro-logistic planning at the spread port area.
Every mode of passenger transport plays an important, strategic role in the lives of a country’s people, its economy, its global business, and its tourism. In today’s competitive world, passenger ...transport relies heavily on its performance, which in turn is determined by service quality provided to customers. The evaluation of service quality in passenger transport is crucial to ensure acceptable quality standards for users and to improve the services offered to passengers and travelers. The aim of this paper is to provide an overview of the methods used to evaluate service quality in passenger transport in the Web of Science (WoS) Core Collection, with a particular focus on liner maritime passenger transport. The results show that a combination of qualitative and quantitative methods is most frequently used in the selected articles. However, the number of scientific articles dealing with this topic has increased in recent years. This shows the growing interest in analyzing service quality for a particular mode of transport. The majority of articles are assigned to the areas of Transportation, Business and Economics, Science and Technology, Environmental Sciences, etc. Future research should focus on evaluating service quality through the impact of new technologies such as artificial intelligence, including relevant factors, on service quality in passenger transport.
Port terminals, as the starting and ending points of the technological process in the transport of goods, are also logistic centers for the provision of services of loading/unloading and storage of ...goods. Improving the process of transporting goods and achieving competitiveness is not possible without quality port service and customer satisfaction with the service provided, and reduction of traffic congestion and environmental pollution within the guards in which the ports are positioned.
This scientific research aimed to analyze, using scientific methodology, the factors influencing the assessment of port service quality and intermodality in the Port of Rijeka and to develop a model for port service quality assessment by implementing fuzzy logic. The model was tested by simulation based on the evaluation of the criteria of influential parameters with inaccurate and indeterminate input data. The test results provide an assessment of the quality provided by port service and intermodality. The results of the research will be used to improve the transport service planning process to achieve greater competitiveness for the port.
The process of digitalization i.e. implementation of digital technologies is widely present in the seaports. Digitalization encourages seaports to adjust and implement digital technologies in ...providing their services, while constantly striving to stay efficient, profitable and competitive. The implementation of digital technologies results in altered perspective of seaport service quality. Since seaport service quality is not prescribed and strictly defined, the importance of digitalization should be taken into consideration, which includes redefining the seaport service quality factors. Worlds’ leading seaports, especially leading European seaports, recognized the possibilities of digital technologies in providing quality seaport services and are investing in their implementation. In this paper, seaport service quality is analysed in the context of digitalization i.e. the implementation of digital technologies. The purpose of this paper is to define the quality factors and opportunities for improving seaport service quality based on the analysis of digital technologies implemented in seaports.
This port service quality study is an important precondition for an efficient development of port industry and traffic system as a whole. It is due to the complexity of any port, as a system ...consisting of a large number of stakeholders rendering services to customers with various requirements, that a unique set of port service quality indices has been still missing. For this reason, the paper explains the port service quality concept in compliance with stakeholders and their requirements within the context of port service quality.
The aim of the paper is to present a proposal for a customer-based port service quality model based on empirical study and its reliability testing on a selected sample. The proposed model is defined by five factors and fits satisfactorily into the obtained poll questionnaire results. The statistical data processing package SPSS 16.0 and the LISREL 8.54 programme were used in the study.
KEY WORDS: port service, customer, model, factor analysis
Positioning of large energy facilities is, as a rule, accompanied by a strong rejection of local and regional communities, without which it is not possible to determine the location and construction ...conditions for the facility in spatial plans. However, a synergy of three components may enable a successful project realization. Firstly, the application of verified and objective scientific methods for the selection of the most appropriate LNG terminal location. Secondly, the consideration of the best world practices in project documentation preparation for such terminal construction. And lastly, the continuous involvement of the local community into the entire process. The paper presents an approach aimed at solving the problem of choice by applying the methodology of choosing the “best compromise location” based on system characteristics, available data, set criteria, and limitations. The key “dimension” of such a problem is “space”, i.e. the spatial aspects of location selection. The paper provides an overview of the activities, procedures, and methods used to define the optimal location of the receiving LNG terminal in the Republic of Croatia as part of the analysis and research carried out by EKONERG and in the function of creating the Spatial Plan of Primorje-Gorski Kotar County. Accordingly, the main objective of this paper was to highlight the specifics of LNG terminal site selection as well as the possibility of objectively defining the optimal location using the multi-criteria decision-making method that simultaneously takes into account all influential factors and criteria in defining it. The paper uses the methodology of multi-attribute decision process and multicriteria analysis of the selection of the optimal location of the LNG terminal on the territory of Primorje-Gorski Kotar County. It systematically and scientifically analyses, consistently formulates, and proposes elimination and comparative criteria necessary to determine the optimal location of the LNG terminal for the purpose of drafting regional level spatial planning documents. The presented methodology was carried out using the process of multicriteria ranking of variants. The method of weighted sum values was used. Weighting factors are determined partly in an exact way (where possible) and partly based on the application of Delphi group decision-making methods. The methodology was tested on a concrete example of variant analysis for the location of LNG terminals in the Republic of Croatia. By implementing the presented methodology, the location of the northern part of the island of Krk was determined as optimal for the location of the LNG terminal. The aforementioned was implemented in the Spatial Plan of Primorje-Gorski Kotar County, and the first phase of the receiving LNG terminal was built and put into full operation.
Cohesion policy is one of the European Union’s policies, which provides Member States with the possibility of financial support under the European Structural and Investment Funds (ESI Funds) as well ...as with the Connecting Europe Facility (CEF), to reduce disparities and encourage the development of less developed Member States. By funding through Cohesion policy funds, the European Union seeks to accomplish a prosperous economy by achieving appropriate European standards in the individual Member States. Cohesion policy emphasizes the development of transport and mobility, and in particular, the investment in key transport links and sections of international importance through the revitalization of railway infrastructure in line with European Union standards. The railway system of the Republic of Croatia has been under-invested for many years, which is why it has not followed the requirements and needs of the development of the transport market. Membership in the European Union has provided the Republic of Croatia with co-financing for the development of the railway system. This paper will analyse the current investments in the railway system and the development potentials that are planned to be achieved in the next programming period. Therefore, the purpose of this paper is to analyse the importance of the Cohesion Policy of the European Union for the development of the railway system of the Republic of Croatia in the Programming period 2021-2027. The analysis aims to identify opportunities for further development of the railway system as the ‘cleanest’ transport industry, guided by the need to reduce harmful emissions following the European Green Deal by using funds from the European Structural and Investment Funds.
Early in the spring of 2020, the COVID-19 disease pandemic occurred, and European Union members made the decision to restrict their borders to protect the public's health. Demand for travel and ...transportation services has decreased as a result of the epidemiological scenario brought on by the movement restriction. The research focuses on how mobility affects traffic safety in the Republic of Croatia, considering the conditions of the COVID-19 pandemic, with the aim of limiting human movement and contact in order to safeguard human health. In this paper, relevant traffic indicators and their effects on road traffic safety are analysed with the aim of analysing the effects of the Covid-19 pandemic on mobility and traffic safety. The study compares safety indicators during different time periods, including before, during, and after the removal of restrictions prompted by a pandemic. The research aims to assess the impact of the pandemic on traffic safety and mobility patterns, providing valuable insights for future planning practices that incorporate emerging knowledge. The research aims to promote pedestrian and bicycle traffic, reduce air pollution, and contribute to global initiatives aimed at achieving road safety goals. Moreover, it offers a potential solution to help achieve the European policy targets for road mobility and safety by 2030.
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