Dramatic advances of Information and Communication Technology (ICT), changing mix and personal values of the workforce, emergence of the knowledge economy and increasing global competition have ...created enormous challenges on organizations. To cope with the challenges efficiently, human resource has been considered as one of the most important factors in today's hyper-competitive market place. The focus of this study is to gain an insight into the current HRM practices and its impact on employee's satisfaction on the private banking sector in Bangladesh. For conducting this research, 100 bank employees are selected from the chosen banks and out of this 88 employees responses properly, the response rate is 88 percent. The questionnaire consists of different questions on nine HRM dimensions such as recruitment and selection systems, compensation package, job security, career growth, training and development, management style, job design and responsibilities, reward and motivation and working environment. The questionnaire was developed by using a five point Likert scale. In this study, some statistical measures such as Z-test, mean and proportion analysis is used to examine employee's satisfaction. The study reveals that all HRM dimensions exercised in the private banking sector of Bangladesh does not satisfied to the employees equally. Most of the employees are dissatisfied with compensation package followed by reward and motivation, career growth, training and development, management style, and job design and responsibilities. So, these HRM dimensions quality should be improved for the betterment of the bank's success. PUBLICATION ABSTRACT
The study determines the correlation between the application of advanced models and methods of inventory optimisation in the supply chain in relation to the satisfaction of employees who are ...responsible for managing the inventory optimisation processes. The previous studies confirm that the optimisation of inventory management in the supply chain insures competitive advantages on the market. There is space for further research of impact of the achieved inventory optimisation in the supply chain on the change of the employees’ satisfaction. The paper establishes the interrelation of the interdependence of the achieved inventory optimisations on the satisfaction of the employees and the related synergy effects of acquiring added value of the companies on the market oriented to the satisfaction of the buyers and service users. The research has defined new knowledge in interdependence of inventory management optimisation on the change of indicators of employees’ satisfaction. Based on the performed research an assumption has been created for the design of an application package (so-called XaaS-based services) for the management of interaction processes of inventory optimization in the supply chain, satisfaction of service users and employees.
This study investigated the levels of employees' satisfaction with human resource management (HRM) practices in Chinese privately-owned manufacturing enterprise, and differences in satisfaction ...between employee groups. It emerges that while the levels of employees' satisfaction with performance appraisals, staffing and pay were between high and moderate, levels of satisfaction regarding training and development were low. Employees' satisfaction levels with HRM varied according to personal characteristics including gender, age, education, position, working years and registration status. The implications of the research findings with regard to the avenue for further research and HRM improvement in the private sector have been discussed.
This study examines why a leader needs to establish good relations with his/her subordinate employees to build strong relationships with customers. The production and the consumption of goods in the ...service sector occur simultaneously, and it is the customer who determines the quality of the service provided (Bateson, 1985; Bradley, Fox, & Morris, 2004; Pfeffer, 1994).
Bradley et al. (2004) has shown that leadership style influences employees' behavior patterns as well as the service they provide. The success of internal marketing depends on the kind of leadership a manager demonstrates. However, no study has directly examined the effect of servant leadership on customers' satisfaction. Thus, this paper aims to analyze the impact of servant leadership on employees' perceptions of customers' satisfaction with a service and their trust in the service firm. It demonstrates how employees' trust in the leader moderates the effect of servant leadership on employees' perceptions of customers' satisfaction with a service and their trust in the service firm.
Abstract
The importance of ethical standards for financial markets is based on the purpose of commercial banks and other financial institutions which operate with money of others. Besides significant ...economic implications, the financial crisis has also revealed considerable lack of moral values in commercial banking, which has been reflected by a very unscrupulous approach of bankers to their clients. The crisis has also caused a fundamental turnaround in public opinions on commercial banking and increased the pressure on application of moral principles in banking, which represents an appropriate complement of banking regulations.
The aim of this article is to determine the basic attributes of business ethics in commercial banking and quantify changes in moral attitudes of bank employees in Slovakia through own research, which occurred during the financial crisis. Moral attitudes of bank employees are analyzed in relation to reaching customer satisfaction.
The research focuses on identificating satisfaction of bank employees and also on how their satisfaction reflects acceptance of customers’ needs. A part of the research also deals with evaluation of customer satisfaction in the same timeframe.
The results of our empirical research show that the low level of satisfaction and loyalty of bank employees is transferred to the low acceptance rate of customer need to sell bank’s products in the banking sector in Slovakia. The low level of satisfaction and loyalty has also caused a decline in the overall customer satisfaction. Index of personal satisfaction of bank’s customers has slightly increased in the examined period, but its current level is still very low.
Being a complex system of mutual values that makes an organization’s identity, organizational culture is what makes an organization different from the competition. Creating an adequate approach for ...improving competitive advantages and better performance of Montenegro’s tourism businesses through improving the business environment as one of the competitiveness factors is the aim of this article. What this research focuses on is to determine and analyse the relationship and influence between the type of organisational culture and employees’ satisfaction, through different dimensions of the work they are doing. This work was done in the form of a quantitative exploratory research using questionnaire surveys, precisely the Organizational Culture Assessment Instrument and the Test for measuring employees’ satisfaction. The obtained results show us the type of organizational culture that is typical for tourism businesses in Montenegro, as well as the influence it has on the level of employees’ satisfaction, through different dimensions. Achieving better results in tourism businesses is easier with a business environment that increases the level of job satisfaction of employees, which contributes to loyalty as well.
Organizations exist to achieve their goals. Compensation was given in trade of their efforts. However, many of the compensations given to the workers were one-sided. This could lead into unhappy ...workers. Female workers had a role conflict issue, as workers and as family members. The conflict made female workers unable to give their best. The aim of the present study was to re-evaluate the role of compensation as it was connected to employees’ satisfaction, even their performance. We also evaluated whether the compensation might also compensate the role conflict within female workers. Data were gathered using self-administered questionnaires. Our path model explained 64.50% variance in employees’ performance. Compensation played a major role in increasing job satisfaction and performance. It also helped to reduce the conflict perceived by female workers.
Purpose: to identify the relationship between performance appraisal and quality of working life. Explicitly, investigate the effects of firms' performance appraisal on quality of working life (QWL). ...Design/Method/Approach: The study is based on the three businesses data operating in the Republic of Kosovo with ninety-seven (n=97) individual respondents (employees). The study's questionnaires of the study were prepared, the responses obtained, the econometric model was constructed to empirically test this relationship, and the questionnaires data were processed by the IBM SPSS v.25.0 program as a tool to provide the statistic findings. Results and proposals are brought forward by the matched t-test, independent t-test sample, ANOVA, and regression, which were applied for testing hypotheses. Findings: Econometric results suggested that applying performance appraisal in the correct way and for appropriate goals, improves job satisfaction, employees' satisfaction, motivation to employees, and as a result the quality of working life. Theoretical implications: The theoretical significance of this study is the increases of opinion and the change of judgment for the effects of performance appraisal on quality of working life. Practical implications: The practical benefit of this study is that it can provide a guideline for managers to apply performance appraisal in the correct manner to increase the quality of working life, and as a result to improve their organization's performance. Originality/Value: The importance of quality of working life has been recognized. It is the first paper that examines the relationship between performance appraisal and quality of working life and finds out their interactions using quantitative methods. Research limitations/Future research: Predictions for further research are to analyze the relation of performance appraisal parameters and QWL, adding other variables that mediate or moderate the relation of these two variables.
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