Store Manager Performance and Satisfaction Netemeyer, Richard G; Maxham, James G; Lichtenstein, Donald R
Journal of applied psychology,
05/2010, Volume:
95, Issue:
3
Journal Article
Peer reviewed
Based on emotional contagion theory and the value-profit chain literatures, the present study posits a number of hypotheses that show how managers in the small store, small number of employees retail ...context may affect store employees, customers, and potentially store performance. With data from 306 store managers, 1,615 store customer-contact employees, and 57,656 customers of a single retail chain, the authors examined relationships among store manager job satisfaction and job performance, store customer-contact employee job satisfaction and job performance, customer satisfaction with the retailer, and a customer-spending-based store performance metric (customer spending growth over a 2-year period). Via path analysis, several hypothesized direct and interaction relations among these constructs are supported. The results suggest implications for academic researchers and retail managers.
As the global population continues to age, the need for care of chronic urologic conditions will increase. Role expansion represents the capacity of nurses to stand among their global nursing peer ...group as expert nurses, with the opportunity to contribute to the care of their country's citizens, a position strongly advocated for nurses by the World Health Organization (WHO). Expanding the role of nurses can contribute to national goals for care to shift to the outpatient arena. This article offers evidence that there is support for nursing role expansion within urology clinical environments.
Despite growing interest in leisure well-being and life satisfaction, there is still limited research concerning the role of perceived financial status on leisure travel experiences. The main ...objective of this preregistered research is to test the prediction that satisfaction with shopping experience during leisure travel contributes to the satisfaction hierarchy moderated by financial concerns. Through two surveys of online panel members in the United Kingdom, we found that satisfaction with shopping has a positive influence on satisfaction with leisure travel, which in turn has a positive influence on satisfaction with leisure life and life overall. We also corroborated that the shopping satisfaction–leisure travel satisfaction relationship is negatively moderated by overspending on shopping during travel, while the leisure travel satisfaction–leisure life satisfaction relationship is negatively moderated by current money management stress. Finally, expected future financial security has a direct positive influence on life satisfaction overall. Theoretical and managerial implications are discussed.
We review research on work-nonwork balance to examine the presence of the jingle fallacy-attributing different meanings to a single construct label-and the jangle fallacy-using different labels for a ...single construct. In 290 papers, we found 233 conceptual definitions that clustered into 5 distinct, interpretable types, suggesting evidence of the jingle fallacy. We calculated Euclidean distances to quantify the extent of the jingle fallacy and found high divergence in definitions across time and publication outlet. One exception was more agreement recently in better journals to conceptualize balance as unidimensional, psychological, and distinct from conflict and enrichment. Yet, over time many authors have committed the jangle fallacy by labeling measures of conflict and/or enrichment as balance, and disagreement persists even in better journals about the meanings attributed to balance (e.g., effectiveness, satisfaction). To examine the empirical implications of the jingle and jangle fallacies, we conducted meta-analyses of distinct operational definitions of balance with job, life, and family satisfaction. Effect sizes for conflict and enrichment measures were typically smaller than effects for balance measures, providing evidence of a unique balance construct that is not interchangeable with conflict and enrichment. To begin to remedy concerns raised by our review, we propose a definition of work-nonwork balance drawing from theory, empirical evidence from our review, and normative information about how balance should be defined. We conclude with a theory-based agenda for future research.
This study examines the relationship between perceived justice, emotions, and satisfaction during service recovery (SR). The current research work proposes a model analyzing the direct effects of ...justice on satisfaction, along with its indirect effects, via emotions. A field study that captures consumer perceptions of actual SR situations in the cellular-telephone sector tests the model. The paper investigates the relative effects of the dimensions of perceived justice on satisfaction and the emotions triggered by SR. Results indicate that all three justice dimensions affect satisfaction, with procedural justice showing the strongest relative influence, as well as being the only dimension affecting the emotions. Results also show that negative emotions mediate the effects of justice on satisfaction with SR (SSR).
A substantial amount of research has been conducted using a variety of methodological approaches to determine what influences life satisfaction. The bottom-up theory considers overall life ...satisfaction as a function of various areas of life satisfaction, whereas the top-down theory considers the areas of life satisfaction as a function of dispositional factors such as personality. We examined these models in a large-scale United Kingdom survey. Consistent with other studies, we found that both the bottom-up and top-down models of life satisfaction are supported in the United Kingdom by demonstrating that demographics, areas of life satsifaction, and personality traits can explain a significant portion of variances in overall areas of life satisfaction. We propose that future studies in life satisfaction research should consider the integrated account of life satisfaction rather than a unitary bottom-up or top-down perspective.
