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Asymmetric and nonlinear impact of attribute-level performance on overall customer satisfaction in the context of car servicing of four European automotive brands in SloveniaAžman, Slavko, 1973- ; Gomišček, BoštjanSource: Organizacija : revija za management, informatiko in kadre = journal of management, informatics and human resources. - ISSN 1318-5454 (Letn. 45, št. 2, mar.-apr. 2012, str. 75-86)Type of material - article, component part ; adult, seriousPublish date - 2012Language - englishCOBISS.SI-ID - 7002899
Author
Ažman, Slavko, 1973- |
Gomišček, Boštjan
Topics
osebni avtomobili |
prodajalne |
avtoservisna dejavnost |
kvaliteta |
kakovost storitev |
zadovoljstvo strank |
avtomobilska panoga |
nelinearnost |
asimetričnost |
service quality |
customer satisfaction |
automotive industry |
nonlinearity |
asymmetry
source: Organizacija : revija za management, informatiko in kadre = journal of management, informatics and human resources. - ISSN 1318-5454 (Letn. 45, št. 2, mar.-apr. 2012, str. 75-86)
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Ažman, Slavko, 1973- | |
Gomišček, Boštjan | 11422 |
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