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Integracija celotnega managementa kakovosti (TQM) in managementa odnosov z odjemalci (CRM) v finančni instituciji : magistrsko deloVizler, Miran, 1976-Type of material - master's thesisPublication and manufacture - Maribor : [M. Vizler], 2005Language - slovenianCOBISS.SI-ID - 8466204
Author
Vizler, Miran, 1976-
Other authors
Mulej, Matjaž |
Pivka, Marjan
Topics
Finančne institucije |
Modeli upravljanja |
Management kakovosti |
Magistrske naloge |
Finančne institucije |
Modeli kakovosti storitev |
Holistični pristop |
Magistrske naloge |
Kvalitativno raziskovanje |
Management sistemi |
ISO 9001:2000 |
Slovenija |
Magistrske naloge |
Finančne institucije |
Odnos do strank |
Potrošniški interesi |
Magistrske naloge |
finančne ustanove |
TQM |
integracija |
management |
potrošnik |
modeli |
kvaliteta |
celovita kvaliteta |
predstava |
zagotavljanje kvalitete |
mednarodni standardi |
ISO |
struktura |
storitve |
organiziranost |
metode |
tehnika |
vodenje |
upravljanje
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Library | Call number – location, accession no. ... | Copy status |
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Faculty of Economics and Business, Maribor | Č M 680 | available - reading room |
University of Maribor Library | Skladišče II 62530 | available - reading room |
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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DRS, in which the journal is indexed
Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Vizler, Miran, 1976- | ![]() |
Mulej, Matjaž | 08082 |
Pivka, Marjan | 01217 |
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