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13.
How to understand the compass which we already have?
Janeš, Aleksander ; Dolinšek, Slavko
Purpose of this research is the identification and analysis of the key process indicators which significantly contribute to the benefits of the business processes exploitation in the Luka Koper, ...d.d., and, to display the importance of the systematic process approach. With this case study we attempted to get deeper understanding, and to clarify and evaluate the enablers and results in the frame of the implemented EFQM business excellence model. Medium framed qualitative and quantitative analyses indicate the benefit of the identificated key processes (performance) indicators or Balanced Scorecard (BSC) and their influence on the strategic directions.
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