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Achieving service excellence : strategies for healthcareFottler, Myron D. ; Ford, Robert Clayton, 1945- ; Heaton, Cherrill P.Type of material - book ; adult, seriousPublication and manufacture - Chicago : Health Administration Press, cop. 2002Language - englishISBN - 1-56793-190-1; 978-1-56793-190-7COBISS.SI-ID - 1365924
Author
Fottler, Myron D. |
Ford, Robert Clayton, 1945- |
Heaton, Cherrill P.
Topics
Medical care |
Customer services |
Patient satisfaction |
Customer relations |
Health Services Administration |
Quality Assurance, Health Care |
methods |
Clinical Competence |
Efficiency, Organizational |
Patient Satisfaction |
Primary Health Care |
methods |
javno zdravstvo |
organizacija poslovanja
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Material status | Reservation |
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Faculty of Health Sciences |
available - outside loan, loan period: 21 days
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Knjižnica 614.2 FOTTLERM.D. Achieving IN: 020080099 Knjižnica 614.2 FOTTLERM.D. Achieving IN: 020080099 |
available - outside loan, loan period: 21 days
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Knjižnica 614.2 FOTTLERM.D. Achieving IN: 020080100 Knjižnica 614.2 FOTTLERM.D. Achieving IN: 020080100 |
on loan - outside loan, due date: 27.03.2008
Expected to be available after: 22.08.2024 (1. in queue) |
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Fottler, Myron D. | ![]() |
Ford, Robert Clayton, 1945- | ![]() |
Heaton, Cherrill P. | ![]() |
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