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Gal, Uri; Jensen, Tina Blegind; Stein, Mari-Klara
Information and organization, June 2020, 2020-06-00, Volume: 30, Issue: 2Journal Article
The increasing use of People Analytics to manage people in organizations ushers in an era of algorithmic management. People analytics are said to allow decision-makers to make evidence-based, bias-free, and objective decisions, and expand workers' opportunities for personal and professional growth. Drawing on a virtue ethics approach, we argue that the use of people analytics in organizations can create a vicious cycle of ethical challenges - algorithmic opacity, datafication, and nudging - which limit people's ability to cultivate their virtue and flourish. We propose that organizations can mitigate these challenges and help workers develop their virtue by reframing people analytics as a fallible companion technology, introducing new organizational roles and practices, and adopting alternative technology design principles. We discuss the implications of this approach for organizations and for the design of people analytics, and propose directions for future research. •More businesses are using People Analytics (PA) to manage their workforce•We describe three ethical consequences of PA: opacity, datafication of the workplace, and nudging•We examine the adverse effects of these challenges on members ability to develop their virtue•We offer three ways to mitigate these challenges: reframing PA, adopting new roles, and using alternative design principles
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