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  • Satisfaction of students with the reference services at the National and University Library Of Kosova : master thesis
    Mekolli, Bedrije
    Service quality is essential in changing the work culture among the employees and generates their involvement in the services of the library. It should focus on continuous improvement of products and ... services, with greater employee involvement and an increased emphasis on customer needs. This study explores satisfaction of students with the reference services at the National and University Library of Kosova (NULK). Furthermore, this work investigates students% perceptions of reference service, and level of satisfaction with library services in the NULK, how they use the reference services, online sources and its usage, evaluates and assesses the quality of resources, services and challenges that undergraduate and graduate students face when using library services, involving a few other library related issues.
    Vrsta gradiva - magistrsko delo ; neleposlovje za odrasle
    Založništvo in izdelava - Ljubljana : [B. Mekolli], 2014
    Jezik - angleški
    COBISS.SI-ID - 56584546

    Povezava(-e):

    Repozitorij Univerze v Ljubljani – RUL

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