Research in the area of packaged tour services, provided by the national and foreign tour operators has concentrated on mutual relationships among tourist-perceived service quality, satisfaction and ...repurchase intentions. However, little research in this domain has been done to explain the impact of repurchase intentions of experienced tourists on the relation between perceived quality of service and their satisfaction. This model was tested using substantial data set of experienced tourists with time span of three years. While previous literature has suggested that quality perceptions impose direct effect on tourist satisfaction, this study shows that such effect is more powerful when mediated by repurchase intentions of experienced tourists. The quality of packaged tour services mediated by repurchase intentions of the experienced tourist is expected to be paramount for the retention of the tourist in the long term.
KEY WORDS: repurchase intentions, quality, packaged service, services chain, tour operator, retention, tourist satisfaction.
The findings of the study discussed in this article indicate that the respondents are aware of the power of the economy over social issues in all social affairs in our society. They see the ...networking role, professional knowledge and leadership skills of the Ombudsman as core competencies in solving problems pertaining to human rights brought about by increasing social inequality. Complex problems regarding human rights demand coordination between national and international governmental and non‐governmental organisations because human rights are becoming a central dimension of international affairs today.
This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health ...resorts. Ensuring survival of the service organisation in the long run requires adaptations which are oriented towards achieving maximum customer satisfaction. This study intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point of view within a two health resort service setting. The finding suggests that when trying to predict the comparative degree which organisational effectiveness factors have in satisfying customers' needs, performance, adaptability and mission can be of the highest importance. Some effects like performance were uniform for employees and customers, while others varied depending on the organisation and the customer or employee group. Furthermore, findings suggest that service performance and organisation mission of the service organisation predict customer satisfaction based on established and proven health services. In this context there is no room for innovation, despite the fact that employees and customers do not share similar views about the impact of organisational effectiveness. Developing an effective service organisation can provide a competitive advantage to the organisation. Critical for the success of the service organisation is that organisational agents have a clear view of the existing organisation effectiveness and a clear view of the customer expectations in this area.
FEARS OF A MODERN SOCIETY Ambroz, Milan; Bukovec, Boris
Innovative issues and approaches in social sciences,
1/2015, Letnik:
8, Številka:
1
Journal Article
In this paper, we propose that perceptions of individual and collective threats is often the result of imagination of our own making. We conducted our study in Slovenia to research the understanding ...of personal and collective risks of the people in a modern society. We investigated the threats with quantitative methodology. We analysed the data with descriptive and inferential statistical method like factor analysis and regression analysis. Results of the study show media often provoke the notion of fear, mistrust and intuition, which influence the feeling of powerlessness in the respondents in the study. The concerns of respondents are usually not the result of their direct experience. The helplessness consequently is a fertile background for the development of the culture of fear.
In this thesis, heating system with hybrid control of the heating intended for houses is proposed. The system is primarily prepared for storage tank and multiple heat sources.
Spirituality is becoming an important motive for travel. More and more people see tourist travel as an effective means to find their true self. As a result, demand for the satisfaction of spiritual ...and mental renewal tourism services increased. Nowadays, everybody that travels has a need to improve his or her health and identity. It simplified, the natural environment, where modern tourists find themselves through interaction with others, enhances their personal growth, deepens their experience and accelerates their spiritual healing. This paper, using quantitative analysis of tourist attitude, attempts to show how domestic and foreign tourists who visited Portoroz on the Slovene Adriatic coast experience spirituality of the tourist destination. Our research shows that the experience of spirituality is closely related to the experiences with the destination and with the quality of tourism services on the destination.
The ever-changing global environment that is more and more quality driven demands a new vision of the role of corporate culture in the implementation of total quality in a manufacturing company. This ...study of three manufacturing companies in Slovenia shows that only an open and human oriented corporate culture that is based on the autonomy of the workplace and human resource management can be successful in implementing the total quality management (TQM) in all working processes in the company. Employees are empowered and intrinsically motivated for quality work when they have internal justification for taking actions that are supported by corporate culture. They definitely play an active role in the TQM environment.
This study focuses on the attitudes of local residents toward tourism development in some tourist areas in Slovenia. Based on the place attachment model, this paper seeks to propose an integral ...approach to management of the local residents' attitudes towards tourism development. Research data were collected in the Primorska, Dolenjska, Gorenjska and Ljubljana regions. A PCA factor analysis and a hierarchical regression analysis were used to analyze the research data. The findings confirm the proposed hypothesis that attitudes of local residents toward a tourism development are influenced by place attachment, the perception of tourism impacts and by the perceived and desired type of tourism. One important contribution of this study to the understanding of the obstacles to tourism development is the finding that length of residency strongly influences the development process. It can be concluded that long-term residents are generally less favourable to tourism development. In contrast, perceived positive tourism impacts, cultural tourism, quality of tourism and leisure structure and quality of natural environment positively influence local residents' perceptions of tourism development. The economic reasons for tourism development revealed by the attitudes of local residents are evident. In spite of that, local residents are deeply concerned about the quality of their life and for the quality of their environment. Managers and planners should be aware that tourism development activities could evoke strong emotional responses of some groups of local residents. To avoid conflicts, local residents should be actively involved in the decision making process of tourism development. Reprinted by permission of the Slovene Anthropological Society
Spirituality is becoming an important motive for travel. More and more people see tourist travel as an effective means to find their true self. As a result, demand for the satisfaction of spiritual ...and mental renewal tourism services increased. Nowadays, everybody that travels has a need to improve his or her health and identity. It simplified, the natural environment, where modern tourists find themselves through interaction with others, enhances their personal growth, deepens their experience and accelerates their spiritual healing. This paper, using quantitative analysis of tourist attitude, attempts to show how domestic and foreign tourists who visited Portorož on the Slovene Adriatic coast experience spirituality of the tourist destination. Our research shows that the experience of spirituality is closely related to the experiences with the destination and with the quality of tourism services on the destination.
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