This paper revisited the role of trust in Business to Business Electronic Commerce (B2B EC) settings in Jordan, using an alternative view on trust suggesting that this variable has a moderating ...effect rather than having a direct impact on the intentions of firms to adopt B2B EC. An interactionist model among trust and technological, organizational, and environmental factors was developed. A survey of 239 supply chain managers in Jordan was used to test the proposed model. Analyzed data shows that the moderating impact of trust was significant in one path, which was perceived desirability (stemming from the diffusion of innovation theory and representing the technological view). Trust did not moderate the impacts of organizational and environmental variables. The findings provided insights into how existing relationships between trading partners may not be flexible enough to absorb new technology. In a context in which trust beliefs are well established and critical such as Jordan, the flexibility of firms in responding to adoption motivations may be hampered rather than enabled.
•This study revisits the role of trust on adoption of B2B e-commerce.•This study proposes the moderating role of trust.•Trust negatively moderates perceived desirability.•Trust may hamper rather than enable the adoption motivations.
Smart energy storage has revolutionized portable electronics and electrical vehicles. The current smart energy storage devices have penetrated into flexible electronic markets at an unprecedented ...rate. Flexible batteries are key power sources to enable vast flexible devices, which put forward additional requirements, such as bendable, twistable, stretchable, and ultrathin, to adapt mechanical deformation under the working conditions. This review summarizes the recent advances in construction and configuration of flexible batteries and discusses the general metrics to benchmark various flexible batteries with different materials and chemistries. Moreover, we present advanced prototype flexible batteries developed by some companies to afford general envision of the technological status. Lastly, the critical points are summarized in the development of flexible batteries and remaining challenges are also presented for the future design of flexible batteries in practical perspectives.
Flexible batteries are key power sources to smart energy storage. This review summarizes the recent advances of flexible batteries and affords perspectives on the design of efficient battery components and configurations.
E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a ...mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU
•Apply text mining and regression to analyze customer textual reviews.•Identifies key attributes leading to customer satisfaction and dissatisfaction.•Hotel star level significantly influences ...satisfaction and dissatisfaction.
With the rapid development of information technology, customers not only shop online—they also post reviews on social media. This user-generated content (UGC) can be useful to understand customers’ shopping experiences and influence future customers’ purchase intentions. Therefore, business intelligence and analytics are increasingly being advocated as a way to analyze customers’ UGC in social media and support firms’ marketing activities. However, because of its open structure, UGC such as customer reviews can be difficult to analyze, and firms find it challenging to harness UGC. To fill this gap, this study aims to examine customer satisfaction and dissatisfaction toward attributes of hotel products and services based on online customer textual reviews. Using a text mining approach, latent semantic analysis (LSA), we identify the key attributes driving customer satisfaction and dissatisfaction toward hotel products and service attributes. Additionally, using a regression approach, we examine the effects of travel purposes, hotel types, star level, and editor recommendations on customers’ perceptions of attributes of hotel products and services. This study bridges customer online textual reviews with customers’ perceptions to help business managers better understand customers’ needs through UGC.
Beyond the hype about dot-coms, WAP phones and dot-com entrepreneurs, what impacts will e-commerce have on society? How will it affect jobs and local communities? What will it mean for the ...environment - for energy use, transport and the future shape of our cities? How can we ensure that everyone enjoys the benefits of the new digital technologies?
This is a groundbreaking exploration of the social and environmental impacts and opportunities of the new economy. It brings together the leading thinkers and visionaries from the worlds of policy, business and academia in an insightful, vigorous and at times controversial examination of the impact e-commerce will have on the way we live and work, and on the environment on which we all depend.
Covid 19 pandemic presented humanity with unprecedented challenges which put millions of livelihoods at risk. The economic and social disruptions impacted the lives of millions of people across the ...country . Like most companies, the surge of unexpected cases (and orders) initially caught Flipkart off guard. Nationwide lockdowns caused orders per day to go down to zero in some regions, only to see an unforeseen surge come in the next few months. While business was on a rollercoaster , there was also the challenge of running a huge organization remotely - thousands of employees including the on ground delivery personnels.
Internet and other developing computing and communicative techniques have redesigned the way of commerce, erased old boundaries of time, place and have shaped novel cybernetic societies of customer ...and suppliers with new demands of products and services. E-CRM has also been becoming an important aspect in this regard since the emergence of technology as it encompasses all the CRM functions over the internet. Emerging usage of internet for commercial purposes has increased the impact of e-commerce on the entire business events done globally. Now India, China, Brazil and many South East Asian nations have become the center of the IT-enabled services and now providing essential means to conduct worldwide e-commerce effortlessly. Therefore, with increased competition in the global e-market, now the emphasis is slowly flowing to the customers. So real challenge lies in retaining those customers rather than just acquiring new. That is why most of the business organizations in the world have already started assimilating Customer Relationships Management Strategies and Policies into the e-commerce ambiance so as to provoke customer's interest and instant customers' fulfillment in the long run so that the customer is retained without unwavering loyalty. The main reason for presenting this subjective paper is to focus on how the CRM plays its role in Ecommerce and what sort of impact does it give on the same. Globalization also has brought in its wake a widespread and wonderful prospect for the development of e-commerce thus increasing the significance of business at a low cost and in the disturbance-free transactional atmosphere in a very rapid time. Apart from that, Localization also dictates and makes local socio-political conditions to be measured while incorporating CRM strategies in the modern e-commerce environment. Overall, this paper is an effort to showcase the E-CRM's role in E-Commerce, its impact and various benefits that it gives to E-commerce.
•We study consumers’ engagement online through websites and social networking sites and related peer recommendations.•Data has been collected from Generation Y consumer segments who shop ...online.•Online shopping via Facebook and website service quality has positive effect on trust.•Peer recommendations have a significantly stronger influence on attitudes of females than they do on attitudes of males.•Trust has a positive and significant effect on attitude toward e-tailer and loyalty intentions.
Consumers increasingly search for, evaluate, and buy items via social media and websites, but little is known about how these activities affect their level of trust, attitudes toward online retailing, and online shopping behaviors. Therefore, this study focuses on how online shopping via Facebook, peer recommendations, and website service quality affect consumer trust, attitudes and loyalty intentions in e-tailing. An online survey was conducted with Generation Y Italian consumers who used Facebook searches of various websites to shop for clothing online. Confirmatory factor analysis was used to validate the constructs, and structural equation modeling (SEM) was employed to test the hypotheses. Findings confirm that website service quality and consumers’ predispositions to use Facebook for online shopping directly and positively affect consumer trust toward an e-tailer. In contrast, peer recommendations affect attitude directly rather than indirectly via trust. The results further indicate that peer recommendations have a significantly stronger influence on attitudes of females than they do on attitudes of males.
•A model is proposed to examine how the positive and negative factors of OPRs quality affect consumer decision process, and then customer loyalty•Customer loyalty is determined by the consumer ...decision process (consumer product screening cost and decision-making quality).•Consumer product screening cost and product evaluation cost are comparatively more negatively influenced by inhibitors than enablers.•UGC level moderates the influences of product screening cost and product evaluation cost on customer loyalty.
Online product recommendation (OPR) provided by product recommender systems as well as consumers is a crucial service in social shopping communities (SSCs) for improving consumers’ shopping experience and fostering long-term relationships. However, little is understood about how these two sources of recommendations influence consumers' decision-making and their implications for customer loyalty. This study develops a model to examine how the positive (enablers) and negative (inhibitors) factors of OPR’s quality influence consumer decision process, and how the decision process ultimately influences customer loyalty. The results indicate that consumer product screening cost and decision-making quality significantly influence customer loyalty. Consumer product screening cost is negatively associated with self reference and positively associated with deceptiveness and information overload. Product evaluation cost is positively affected by self reference, deceptiveness and information overload and negatively affected by vividness. And consumer decision-making quality is positively associated with self reference and negatively associated with deceptiveness and information overload. Consumer product screening cost and product evaluation cost are comparatively more negatively influenced by inhibitors than enablers. Moreover, UGC level plays a negative moderating role on the relationships between product screening cost and customer loyalty, and between product evaluation cost and customer loyalty.
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