This open access book presents a number of case studies on digital transformation in Norway, one of the fore-runners in the digital progress index established by the European Commission in 2020. They ...explore the process of adoption, diffusion and value generation from digital technologies, and how the use of different digital solutions has enabled Norwegian enterprises to digitally transform their operations and business models. The book starts with an introductory chapter summarizing a vast body of literature in order to synthesize what is already known about digital transformation before exploring the Norwegian context in more detail. Then a series of case studies from the private and public sector in Norway is presented. They document a process perspective which describes the sequence of events during and after adoption of digital solutions, as well as the types of business value that were realized. Through these single studies, the process of digital transformation is illustrated, a number of key findings highlighted, and eventually theoretical and practical recommendations based on these cases emphasized. The book closes with a brief overview of some emerging technologies, and comments on how they are likely to change different sectors. Digital transformation has been one of the priority areas for the Norwegian government over the past years and puts Norwegian enterprises upfront in adopting novel technologies and utilizing them for achieving organizational goals. This experience accumulated over the years makes the Norwegian context a particularly interesting one in understanding how private and public organizations make use of new digital solutions, what lessons can be learnt during the process, and what are some of the key success and failure factors. This way the book is written for practitioners who are currently involved in digital transformation projects in their organizations, researchers of information systems and management, as well as master students in degrees of informatics and technology management.
The study is mainly focused on human resource intervention impact on managerial effectiveness in the IT and ITES sector. Managerial efficacy denotes the ability to effectively manage a competent ...manager in his/her job efficiently. This involves doing the proper things at the proper time. Most of the individuals believe that successful managers are intelligent, innovative, and well-informed. In this study, we used the first-person narrative with a quantitative research approach. The most critical information was obtained directly from employees using a well-planned interview schedule. Incomplete and incorrect schedules were discarded, and only fully completed schedules were considered for inclusion in the research. The research was motivated by the impact of human resource development interventions on managerial effectiveness. The study concentrated on large-scale information technology organisations with a large workforce where managers implemented HRD interventions. We have applied the EFA to extract the key factors among the HRD dimensions. The extracted or high-loaded dimensions were considered to study the impact on the managerial effectiveness in information technology and IT-enabled services organisations. The study result stated that, under the range of role development, firms capable of giving adequate performance assessment and successful in paying their workers based on their performance seem to be highly important elements.
At the request of the National Institute of Standards and Technology (NIST), the National Academies of Sciences, Engineering, and Medicine has, since 1959, annually assembled panels of experts from ...academia, industry, medicine, and other scientific and engineering environments to assess the quality and effectiveness of the NIST measurements and standards laboratories, of which there are now seven, as well as the adequacy of the laboratories' resources. Review of Three Divisions of the Information Technology Laboratory at the National Institute of Standards and Technology: Fiscal Year 2015 assesses the organization's technical programs, the portfolio of scientific expertise within the organization, the adequacy of the organization's facilities, equipment, and human resources, and the effectiveness by which the organization disseminates its program outputs.
This comprehensive book outlines and explains the parameters of design science research. It demonstrates how to conduct such research, and provides examples of various types of research that have ...been conducted using design science.
Innovation in information and communication technology (ICT) fuels the growth of the global economy. How ICT markets evolve depends on politics and policy, and since the 1950s periodic overhauls of ...ICT policy have transformed competition and innovation. For example, in the 1980s and the 1990s a revolution in communication policy (the introduction of sweeping competition) also transformed the information market. Today, the diffusion of Internet, wireless, and broadband technology, growing modularity in the design of technologies, distributed computing infrastructures, and rapidly changing business models signal another shift. This pathbreaking examination of ICT from a political economy perspective argues that continued rapid innovation and economic growth require new approaches in global governance that will reconcile diverse interests and enable competition to flourish. The authors (two of whom were architects of international ICT policy reforms in the 1990s) discuss this crucial turning point in both theoretical and practical terms.
Language learning and translation have always been complementary pillars of multilingualism in the European Union. Both have been affected by the increasing availability of machine translation (MT): ...language learners now make use of free online MT to help them both understand and produce texts in a second language, but there are fears that uninformed use of the technology could undermine effective language learning. At the same time, MT is promoted as a technology that will change the face of professional translation, but the technical opacity of contemporary approaches, and the legal and ethical issues they raise, can make the participation of human translators in contemporary MT workflows particularly complicated. Against this background, this book attempts to promote teaching and learning about MT among a broad range of readers, including language learners, language teachers, trainee translators, translation teachers, and professional translators. It presents a rationale for learning about MT, and provides both a basic introduction to contemporary machine-learning based MT, and a more advanced discussion of neural MT. It explores the ethical issues that increased use of MT raises, and provides advice on its application in language learning. It also shows how users can make the most of MT through pre-editing, post-editing and customization of the technology.
Innovations create new possibilities for the welfare state. Digital technologies, however, can create a range of surprising and unintended effects. Lost in Digital Translations: Studies of Digital ...Resistance and Accommodation to the Welfare State in Practice is an exploration of what happens when digital technologies intersect with welfare state practices. This book seeks to develop a creative critique of digital welfare. Digitalising welfare runs the risk of undermining or suppressing knowledge dimensions that are central in the distribution of welfare – in short, knowledge can be ‘lost in digital translation’. The universal welfare state is intended for all citizens. By sensitizing us to what is lost in digital translation, we are made aware of some of the exclusionary mechanisms that impact our digital society. In this anthology a group of researchers investigate how digitalisation influences the most ambitious welfare state in the world: Norway. Given Norway’s extensive welfare system, the process of digitalisation has had a profound impact. Digital technologies are used to enhance cooperation and coordination between health trusts and municipalities, standardizing communication between frontline workers and citizens, and even altering the architectural design of public buildings, all of which influences the quality of welfare services. At the same time, patient security is endangered, vulnerable groups experience even more exclusion from society, and for others, the quality of welfare deteriorates.
Information and communications technologies are increasingly important in the Australian political landscape. From the adoption of new forms of electoral campaigning to the use of networking ...technology to organise social movements, media technology has the potential to radically change the way politics is conducted and experienced in this country. The first comprehensive volume on the impact of digital media on Australian politics, this book examines the way these technologies shape political communication, alter key public and private institutions, and serve as the new arena in which discursive and expressive political life is performed. Employing a range of theoretical perspectives, empirical data, and case examples, the book provides insights on political behaviour of Australia’s elites, as well as the increasingly important politics of mirco-activism and social media. Energetic and fast-paced, the book draws together a wide range of Australian and international scholarship on the interface between communications technology and politics. Crossing several genres, the book will find a wide audience amongst scholars of both politics and communication, among public relations professionals, and with members of the media themselves.
Recently,despite huge incentives and subsequent increases in investment in customer relationship management technology, many firms have not been able to increase their customer satisfaction index ...ratings. The purpose of this paper is to gauge whether IT management practices differ among firms where IT has a major role in transforming marketing, operations, or both, which give the firms advantage by affecting their customer service. Several research hypotheses are tested using data obtained from a survey of 213 IT-leaders in the financial services industry. The results clearly indicate that the IT-leader firms have a higher level of IT management sophistication and a higher role for their IT-leaders compared to IT-enabled customer focus, IT-enabled operations focus, and IT-laggard firms. This paper concludes with the implications for both researchers and practitioners.
The Smart Specialisation Strategy (RIS3), namely the national or regional innovation strategies for smart, sustainable and inclusive growth in the European Union, co-funded by the European ...Commission, with the general objective of concentrating European resources on emerging technology areas that can be developed in the region by focusing on building local knowledge rather than transferring external technological resources. The Sicily Region, with the ERDF Operational Programme 2014–2020, Action 1.1.5 for “Support for the technological advancement of companies through the financing of pilot lines and early product validation and large-scale demonstration actions”, has selected the Fake News project in the effort to support the technological development of tools to control information exchange on the Web to counter the phenomenon of disinformation.
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