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Fakulteta za upravo, Ljubljana (VUSLJ)
  • Smart services summit : smart services supporting the new normal
    This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart ... Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.
    Vrsta gradiva - konferenčni zbornik ; neleposlovje za odrasle
    Založništvo in izdelava - Cham : Springer, cop. 2022
    Jezik - angleški
    ISBN - 978-3-030-97041-3
    COBISS.SI-ID - 110395139
    DOI

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Univerza v Ljubljani, Fakulteta za upravo
prosto - na dom, čas izposoje: 21 dni
Univerza v Ljubljani, Fakulteta za upravo - paketnik
Paketnik
prosto - na dom, čas izposoje: 21 dni
Signatura – lokacija, inventarna št. ... Status izvoda
Knjižnica
0000000033 SMART SERVICES
IN: 000013224 Knjižnica
33 SMART SERVICES
IN: 000013224 		prosto - na dom, čas izposoje: 21 dni
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