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Vogus, Timothy J.; Rothman, Naomi B.; Sutcliffe, Kathleen M.; Weick, Karl E.
Journal of organizational behavior, 20/May , Letnik: 35, Številka: 4Journal Article
The factors that compel individuals to exert the extraordinary effort needed to create high reliability—consistent error-free performance under trying conditions—remain unspecified. Here, we propose that when individuals experience emotional ambivalence and prosocial motivation, it induces the broad thinking and other-orientation that undergird mindful organizing and high reliability.
