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  • How to conduct a high impac...
    Smith-Jentsch, Kimberly A.

    Organizational dynamics, 04/2018, Letnik: 47, Številka: 2
    Journal Article

    The CEO begins their team self-evaluation session by offering his take on the team's coordination processes, followed by the new VP. Some members look like deer caught in headlights. Others shoot knowing looks at one another but remain silent. Finally, a senior member hesitantly points out that the extra steps involved in getting approval (introduced by the new VP) have slowed down his work. The VP snaps back defensively and the room falls silent again. Visibly uncomfortable, the well-meaning CEO shifts gears and begins walking through a timeline of milestones from their most recent project, noting which were completed on time and which were missed. He asks each functional group one at a time to provide their perspectives on why. The discussion quickly turns heated as sales, accounting, and product development groups complain about one another. An hour later, team members shuffle out of the conference room looking either confused, embarrassed, angry, or frustrated, asked for their inputs.