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  • Too busy to (lose) control?...
    Peng, Zixi (Lavi); Luo, Anqi (Angie); Mattila, Anna S.

    International journal of hospitality management, July 2024, 2024-07-00, Letnik: 120
    Journal Article

    Busyness is prevalent for modern consumers, but there is limited understanding of how it affects consumers’ food-related responses. The current research addresses this knowledge gap by proposing that subjective busyness has a varying impact on consumers’ responses to indulgent food, depending on their sense of power. Through two studies, we find that powerless (vs. powerful) consumers respond more favorably to indulgent food when busy. Study 1 explores the proposed effect by measuring participants’ busyness and power. Study 2 uses a priming task to induce incidental busyness and shows that powerless (vs. powerful) consumers tend to engage in affective (vs. cognitive) information processing to make indulgent food choices. Our study offers valuable practical implications for public policymakers, food marketers, and consumers to respond to the prevailing busyness. •The effect of busyness on consumers’ food responses depends on consumers’ sense of power.•A higher level of busyness among powerless consumers will lead to more favorable responses to indulgent food.•A higher level of busyness among powerful consumers will lead to less favorable responses to indulgent food.•Busyness will activate an affective (vs. cognitive) processing style among powerless (vs. powerful) consumers.