ABSTRACT IN ENGLISH: This paper reviews various quality measures of service provision in the public sector, especially in higher education. Public institutions are non-profit organizations whose main aim is to meet public needs. Consumers of public services as well as taxpayers need to be satisfied with their quality and effectiveness. Therefore, it is necessary to evaluate the public sector performance in providing these services. However, a regular business analysis used in profit-oriented companies is not applicable to public institutions. Therefore, most countries employ the so-called performance indicators. This paper reviews sets of these indicators that have been developed and implemented in Australia, Canada and Great Britain, countries that have originated the idea of performance indicators measurement. Each of the aforementioned countries has a broad spectrum of obligatory performance indicators required for official reporting. In the case of Croatia, there is no legislation that would regulate the use of performance indicators either in higher education or any other part of the public sector. Consequently, it is suggested that performance indicators should be developed and implemented in Croatia as well. // ABSTRACT IN CROATIAN: U radu se daje pregled mjera kvalitete pruzanja usluga javnog sektora s naglaskom na sektor visokog obrazovanja. Javni sektor nije profitno orijentiran, vec sluzi zadovoljenju javnih potreba stanovnistva. Korisnici usluga javnog sektora i porezni obveznici moraju biti zadovoljni kvalitetom usluga i ucinkovitoscu javnog sektora, te je stoga potrebno provesti vrednovanje ucinkovitosti javnog sektora u pruzanju usluga. Metode poslovne analize predvidene za profitna poduzeca nije moguce primjenjivati u javnom sektoru, vec je potrebno definirati metode analize prilagodene definiciji i strukturi javnog sektora. Vecina zemalja kao sredstvo vrednovanja kvalitete i ucinkovitosti javnog sektora koristi pokazatelje uspjesnosti (performance indicators). Rad prikazuje skupove pokazatelja uspjesnosti visokog obrazovanja Australije, Kanade i Velike Britanije, kao zacetnike ideje mjerenja uspjesnosti. Svaka od navedenih zemalja propisuje vrlo sirok spektar pokazatelja uspjesnosti, obvezan za izracunavanje i izvjestavanje. Buduci da mjerenje i izvjestavanje o uspjesnosti ustanova visokog obrazovanja, kao ni u ostatku javnog sektora Hrvatske, nije propisano niti jednim zakonskim aktom, rezultati istrazivanja ukazuju na potrebu njihovog definiranja i primjenjivanja.