The urgency of the problem being investigated is due to the constant presence of traffic jams on the major cities streets caused by various traffic incidents, which dramatically reduce the traffic capacity of the roadway and impede an unhindered passage for road users. One of the ways to solve this problem is the institute of emergency commissioners, which currently does not fully perform the functions imposed on it. In particular, the late arrival at the crash site contributes to the appearance of traffic jam. The paper proposes a scientifically based approach to solving the problem of rational crew's deployment of emergency commissioners in the urban area. The article materials may be useful for regulation of the services of emergency commissioners, the State Traffic Safety Inspectorate, and for coordinating their cooperation with insurance companies.