ALL libraries (COBIB.SI union bibliographic/catalogue database)
  • Contemporary Challenges and Approaches to Quality Public Services in Europe [Elektronski vir]
    Žurga, Gordana
    Comparative analysis of quality management in public administrations in the European Union (EU) performed in 2008 proved that concept of quality public services was well understood and accepted in ... the EU member states. Despite of different quality management tradition in public administrations as well different maturity level some clear and well established trends were recognized. Current approaches to quality public services in Europe are closely connected to the economic crisis and functioning in substantially changed conditions. Public management is facing serious pressures for reducingthe amount of public spending and borrowing as well as reducing the amount of public services what is closely connected to their quality. Public administrations and quality public services are being challenged through several demands and circumstances as - on the other hand - citizens and business entity require (excellent) quality of public services, regardless of the critical times or limited resources for their provision, and in conformitywith the right to good administration. The article discusses contemporary approaches and challenges in public management and in providing the quality public services, in the European Union and in Slovenia. At the EU level, special attention is given to the Europe 2020 initiative. At the national level, strategic goal ĆImproving the quality of public services by 25%Ć is presented, since the quality of services plays an integrative role in guaranteeing effective operations of the administration, development, restructuring and modernisation of the Slovenian administration system.
    Source: International journal of organizational studies [Elektronski vir] : IJOS. - ISSN 2232-2515 (Vol. 1, no. 1, nov. 2010, str. 1-21)
    Type of material - e-article ; adult, serious
    Publish date - 2010
    Language - english
    COBISS.SI-ID - 1024204609

    Link(s):

    http://www.fos.unm.si/media/pdf/IJOS___November_2010.pdf

Shelf entry