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Zagotavljanje kakovosti pri obračunavanju storitev in dobav : diplomska naloga visokošolskega strokovnega študija
Tomc, Franc
V okviru naloge je bil izveden popis procesa obračunavanja storitev in dobav ter podprocesov oddelka za obračun. Z namenom, da izboljšamo kakovost opravljanja storitev, je bila opravljena analiza ...vzrokov napak, reklamacij in zahtev odjemalcev. Pri popisu procesov in analizi napak so bila uporabljena osnovna orodja kakovosti. V aktivnosti popisa procesov in analize napak so bili vključeni izvajalci procesa, ki so si s praktičnim delom pridobili temeljna znanja uporabe orodij kakovosti. Popis procesa obračuna in podprocesov je namenjen prenovi poslovnega procesa in informacijske podpore. Na temelju ugotovitev analize, zaznanih napak in prejetih reklamacij pa je bil izdelan predlog za izboljšavo podprocesa Obračun in predlog sistema zagotavljanja kakovosti v oddelku Obračun.
Type of material - undergraduate thesis
; adult, serious
Publication and manufacture - Ljubljana : [F. Tomc], 2011
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