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Uporaba ITIL in IDEAL pri vzpostavitvi storitvenega centra : diplomska naloga univerzitetnega študijskega programaGorenc, MatjažType of material - undergraduate thesis ; adult, seriousPublication and manufacture - Maribor : [M. Gorenc], 2008Language - slovenianCOBISS.SI-ID - 12273942
Author
Gorenc, Matjaž
Other authors
Vajde Horvat, Romana
Topics
informatika |
vodenje informacijskih obdelav |
organizacija poslovnih procesov |
izboljšanje poslovnih procesov |
storitveni center |
enotna dostopna točka |
model ITIL |
model IDEAL |
diplomske naloge |
information technology |
process improvement |
service desk |
ITIL model |
IDEAL model |
Information Technology Infrastructure Library |
service desk
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Library/institution |
City | Acronym | For loan | Other holdings |
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Library of Technical Faculties, Maribor | Maribor | KTFMB |
reading room 1 cop.
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Shelf entry
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Year | Impact factor | Edition | Category | Classification | ||||
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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DRS, in which the journal is indexed
Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Gorenc, Matjaž | ![]() |
Vajde Horvat, Romana | 11412 |
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