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  • Tourism experience in accessible tourism: designing a mobile application for the deaf and hard of hearing [Elektronski vir]
    Alegro, Tjaša ; Ilić, Marica ; Rančić Demir, Milica, turizem
    How someone experiences a tourist experience depends on several factors. This article will focus on ways to ensure active participation and thus a pleasant and memorable experience for people with ... disabilities, specifically people with hearing problems – the deaf and hard of hearing. With the development of ICT technology, the possibilities for developing tourist products intended for the deaf and hard of hearing are even greater and can be friendlier to them. Various mobile applications complement a city’s tourist products and services and are more than a welcome help for people with special needs. With an innovative Design Thinking method suitable for planning projects or designing services or products intended for end users, we designed an idea for a mobile application for Ljubljana that is tailored to deaf and hard of hearing tourists, as Slovenia does not yet have a similar application. We designed the product idea based on an overview of good practices. Through five phases of the Design Thinking method, we analysed the indispensable elements of the mobile application for deaf and hard of hearing tourists and evaluated it through the HEART framework matrix developed for user experience assessment.
    Source: Contemporary issues in tourism [Elektronski vir] (2022, Str. 73-95)
    Type of material - e-article
    Publish date - 2022
    Language - english
    COBISS.SI-ID - 127881475

    Link(s):

    https://press.um.si/index.php/ump/catalog/book/722
    Digital Library of the University of Maribor – DLUM

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