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Položaj in zadovoljstvo strank v upravnem postopku : diplomsko deloJašaragić, EnisV diplomskem delu smo s praktičnim pristopom, izvedbo ankete, poskusili poiskati, kako poteka upravni postopek v praksi in kako ga doživljajo stranke v postopku. Pomembnost zadovoljstva strank v ... postopku in razumevanje samega postopka s potrebnimi informacijami je ugotovilo že ministrstvo samo in s pilotskim anketnim vprašalnikom v letu 2018 poudarilo, kako pomembno je razumevanje zadovoljstva strank v postopku. V diplomskem delu smo zasledovali cilje s pomočjo pregleda literature, ki upravni postopek opredeljuje, iskali smo razkorak med upravnim postopkom v teoriji in praksi, pomembnejši cilj, ki smo ga dosegli, pa je izvedba ankete. Z anketnim vprašalnikom diplomskega dela smo poskusili zajeti reprezentativen vzorec študentov, kar bi nam pomagalo odgovoriti na zastavljena hipotetična vprašanja in na osnovi tega pripraviti priporočila za izvedbo upravnega postopka v praksi, z izboljšano in poenoteno izvedbo. Zastavljeni hipotezi smo s pomočjo analize anketnega vprašalnika potrdili in ugotovili, da jasna pravila glede položaja strank prispevajo k večjemu zadovoljstvu strank v postopku in da so študentje, stranka v postopku, zadovoljni z učinkovitostjo upravnega postopka. V zaključku smo pripravili pregled morebitnih ukrepov oziroma priporočil in jih razdelili na kratkoročne ukrepe, ki rešujejo oziroma vzdržujejo trenutno situacijo, in dolgoročne ukrepe, ki naj bi pripomogli k izboljšavi postopka v praksi ter njegovo poenoteno izvedbo preko različnih mehanizmov.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [E. Jašaragić], 2022Language - slovenianCOBISS.SI-ID - 128602627
Author
Jašaragić, Enis
Other authors
Kovač, Polonca, 1971-
Topics
upravni postopek |
zadovoljstvo strank v postopku |
položaj strank |
javni sektor |
stranka v postopku |
administrative procedure |
satisfaction of the parties in the procedure |
position of the parties |
public sector |
party in the procedure
Library/institution |
City | Acronym | For loan | Other holdings |
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Faculty of Administration, Ljubljana | Ljubljana | VUSLJ |
reading room 1 cop.
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Jašaragić, Enis | |
Kovač, Polonca, 1971- | 23676 |
Source: Personal bibliographies
and: SICRIS
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