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The quality of informational social support in online health communities [Elektronski vir] : a content analysis of cancer-related discussionsPetrič, Gregor ...Objective: Informational social support is one of the main reasons for patients to visit online health communities (OHCs). Calls have been made to investigate the objective quality of such support in ... the light of a worrying number of inaccurate online health-related information. The main aim of this study is to conceptualize the Quality of Informational Social Support (QISS) and develop and test a measure of QISS for content analysis. A further aim is to investigate the level of QISS in cancer-related messages in the largest OHC in Slovenia and examine the differences among various types of discussion forums, namely, online consultation forums, online support group forums, and socializing forums. Methods: A multidimensional measurement instrument was developed, which included 20 items in a coding scheme for a content analysis of cancer-related messages. On a set of almost three million posts published between 2015 and 2019, a machine-learning algorithm was used to detect cancer-related discussions in the OHC. We then identified the messages providing informational social support, and through quantitative content analysis, three experts coded a random sample of 403 cancer-related messages for the QISS. Results: The results demonstrate a good level of interrater reliability and agreement for a QISS scale with six dimensions, each demonstrating good internal consistency. The results reveal large differences among the social support, socializing, and consultation forums, with the latter recording significantly higher quality in terms of accuracy (M = 4.48, P < .001), trust- worthiness (M = 4.65, P < .001), relevance (M = 3.59, P < .001), and justification (M = 3.81, P = .05) in messages providing informational social support regarding cancer-related issues. Conclusions: This study provides the research field with a valid tool to further investigate the factors and consequences of varying quality of information exchanged in supportive communication. From a practical perspective, OHCs should dedicate more resources and develop mechanisms for the professional moderation of health-related topics in socializing forums and thereby suppress the publication and dissemination of low-quality information among OHC users and visitors.Source: Digital health [Elektronski vir]. - ISSN 2055-2076 (Vol. 9, 2023, str. 1-18)Type of material - e-articlePublish date - 2023Language - englishCOBISS.SI-ID - 142897667
Author | Petrič, Gregor ... |
Title | The quality of informational social support in online health communities [Elektronski vir] : a content analysis of cancer-related discussions |
Publication date | 2023-02-20 |
COBISS.SI-ID | 142897667 |
Publication version in repository | Publisher's version |
Publication licence | Creative Commons Attribution-NonCommercial 4.0 International |
Embargo | Immediate publication for public |
Project(s) from which the publication was funded
Title | Acronym | Project ID | Funder |
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Priložnosti in nevarnosti spletnih zdravstvenih skupnosti za zdravstvo | J5-9336-2018 |
Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije |
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https://repozitorij.uni-lj.si/IzpisGradiva.php?id=144473 |
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APC – Article Processing Charge | 1350.05 € |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Petrič, Gregor | 19074 |
Cugmas, Marjan | 37184 |
Petrič, Rok, 1972- | 33364 |
Atanasova, Sara | 36383 |
Source: Personal bibliographies
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