Service quality in restaurants operating in a rural area : the case of Slovenian Istria
Kukanja, Marko, 1978- ; Planinc, Tanja, 1980-
The purpose of this paper was to investigate service quality in restaurants operating in the rural area of Slovenian Istria. The dinerserv tool was used as a research instrument. The research sample ...consisted of 25 restaurant facilites and 250 valid questionnaires completed by domestic guests.
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