Analiza in ocena kakovosti storitve : zaključna naloga Razvojno raziskovalnega programa I. stopnje Strojništvo

ALL libraries (COBIB.SI union bibliographic/catalogue database)

Analiza in ocena kakovosti storitve : zaključna naloga Razvojno raziskovalnega programa I. stopnje Strojništvo

Ručigaj, Janez

V zaključni nalogi je predstavljena kakovost, njena zgodovina, pomembnost in pomen za uporabnika. Raziskali smo poglede nekaterih gurujev kakovosti in njihov prispevek. Bolj podrobno smo si ogledali ... kakovost storitve in metodo merjenja kakovosti SERVQUAL. Pogledali smo prednosti in slabosti metod, nesoglasja z metodo in nekaj alternativnih metod. Opisali smo razloge zakaj pride do slabe kakovosti in smernice na katere moramo biti pozorni za izboljšavo kakovosti. Na koncu smo s pomočjo vprašalnika ugotavljali kakovost storitve, ki jo ponuja podjetje v katerem smo izvajali raziskavo. Rezultate vprašalnika smo ustrezno analizirali in ocenili, če je kakovost storitve ustrezna ali ne.

Type of material - undergraduate thesis ; adult, serious

Publication and manufacture - Ljubljana : [J. Ručigaj], 2018

Language - slovenian

COBISS.SI-ID - 16388635

Link(s):
Repository of the University of Ljubljana – RUL

Keep searching

Availability in libraries

Library/institution	City	Acronym	For loan	Other holdings
Faculty of Mechanical Engineering, Ljubljana	Ljubljana	FSLJ	reading room 1 cop.

Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.

Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Ručigaj, Janez
Kramar, Davorin	17076

Source: Personal bibliographies and: SICRIS

The material from the parent unit is free. If the material is delivered to the pickup location from another unit, the library may charge you for this service.

Pickup location	Material status	Reservation

Upload image

Shelf entry

Adding material to shelf was successful.

Adding material to shelf failed.

It was not necessary to add the material to the shelf.

Permalink

E-mail

Impact factor

Select the library membership card:

DRS, in which the journal is indexed

Select pickup location:

Material pickup by post

Notification

Citations

Subject headings in COBISS General List of Subject Headings

Select pickup location

Reservation was successful.

Reservation failed.

Reservation...

Bibliographic data

Number of loans

Loan was successful

Loan failed

Loan was successful

Loan failed

Loan was successful

Loan failed

Loan was successful

Loan failed

Theme