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Sporazumevanje z gluhimi in naglušnimi strankami pri postopku pridobivanja osebnega dokumenta : diplomsko deloUlčar, BrinaCilj diplomskega dela je bil raziskati sporazumevanje med zaposlenimi na upravni enoti, gluho in naglušno osebo, ki je stranka v postopku izdaje osebnega dokumenta, in tolmačem. Proučili smo ... učinkovitost sporazumevanja, kje nastajajo ovire in ali obstajajo prilagoditve za gluhe in naglušne stranke v tem postopku. V teoretičnem delu diplomskega dela je predstavljeno, kdo so gluhe in naglušne osebe, kako se sporazumevajo, kdo je tolmač in njegova vloga pri sporazumevanju z gluho ali naglušno osebo ter jezikovne tehnologije. Predstavljen je tudi postopek pridobitve osebnega dokumenta na upravni enoti. V empiričnem delu diplomskega dela so predstavljeni rezultati intervjujev z gluho, naglušno osebo, tolmačema in zaposlenima na upravni enoti. Intervjuji so bili izvedeni z namenom pridobitve realnih informacij od oseb, ki so sodelovale v postopkih pridobivanja osebnega dokumenta, o sporazumevanju med njimi in morebitnih težavah, ki so pri tem nastale. Ugotovljeno je bilo, da se zaposleni do gluhih in naglušnih strank vedejo profesionalno, ustrežljivo in so pripravljene pomagati. Gluhe in naglušne stranke nimajo težav s samostojnim izpolnjevanjem obrazcev. Gluhe stranke se ne počutijo izločene iz procesa sporazumevanja, če zaposlena oseba in tolmač opravljata svoje delo profesionalno in znata pravilno postopati. Diplomsko delo bo prispevalo k izboljšanju kakovosti storitev za gluhe in naglušne stranke. Podani so predlogi za morebitne izboljšave, ki bodo pomagale izboljšati oziroma poenostaviti sporazumevanje med zaposlenimi na upravnih enotah in gluhimi ali naglušnimi strankami.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [B. Ulčar], 2023Language - slovenianCOBISS.SI-ID - 164108803
Author
Ulčar, Brina
Other authors
Rozman, Tadeja, 1978- |
Kogovšek, Damjana
Topics
gluhota |
naglušnost |
sporazumevanje |
slovenski znakovni jezik |
jezikovne tehnologije |
tolmač |
osebni dokument |
deafness |
hard of hearing |
communication |
language technologies |
interpreter |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Ulčar, Brina | |
Rozman, Tadeja, 1978- | 25578 |
Kogovšek, Damjana | 20399 |
Source: Personal bibliographies
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