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Analiza uvajanja novega javnega menedžmenta v slovenski javni upravi z vidika elementa standardov in merjenja uspešnosti : magistrsko deloPavlič, NastjaNamen magistrskega dela je analizirati razvoj ter uveljavitev ideologije novega javnega menedžmenta v slovenski javni upravi, z vidika elementa standardov in merjenja uspešnosti. Visokokakovostne ... upravne storitve so pomemben del delovanja organizacije, predvsem dandanes, ko smo priča hitrim spremembam, ki zahtevajo prilagodljivo, dinamično javno upravo. V magistrskem delu je predstavljeno, kako merijo svoje delovanje slovenske upravne enote, kakšno je zadovoljstvo uporabnikov storitev ter kako je na področje menedžmenta kakovosti vplivala pandemija covida-19, ko so bile organizacije postavljene v popolnoma nove razmere. Z analizo obstoječe literature in virov je bilo ugotovljeno, da je bila večja skrb na področju menedžmenta kakovosti izražena pred obdobjem pandemije covida-19. Kultura nenehnega izboljševanja do zdaj še ni zaživela v polni meri ter da bi v tem pogledu organizacije javne uprave skrbele za razvoj menedžmenta kakovosti tako v običajnih kot izrednih (kriznih) razmerah. V kolikor organizacija redno uporablja orodje menedžmenta kakovosti, se lažje sooči z izzivi, redno merjenje nadalje prinaša boljšo komunikacijo ter vključenost zaposlenih. Bistvena ugotovitev magistrskega dela je, da bi večja razširjenost in redna uporaba orodij menedžmenta kakovosti prinesla organizacijam slovenske javne uprave nedvomno napredek na področju razvoja kulture stalnih izboljšav, postale bi bolj odgovorne, prilagodljive ter merile delovanje z namenom dejanskega doseganja koristi, tako navznoter kot navzven v odnosu do uporabnikov storitev. Predlagamo, da se redno merjenje kakovosti izvaja v vseh organizacijah, katerih dejavnosti so usmerjene k uporabnikom, letno, s poudarkom na kakovostni pripravi osnutka načrta izboljšav. V proces je nadalje treba vključiti zaposlene, okrepiti komunikacijo, z namenom celovitega izvajanja ukrepov na področju menedžmenta kakovosti.Type of material - master's thesis ; adult, seriousPublication and manufacture - Ljubljana : [N. Pavlič], 2023Language - slovenianCOBISS.SI-ID - 173090819
Author
Pavlič, Nastja
Other authors
Pevcin, Primož
Topics
novi javni menedžment |
javna uprava |
standardi |
menedžment kakovosti |
zadovoljstvo uporabnikov |
new public management |
public administration |
standards |
quality management |
user satisfaction
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Database name | Field | Year |
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Pavlič, Nastja | |
Pevcin, Primož | 21651 |
Source: Personal bibliographies
and: SICRIS
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