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Zadovoljstvo bolnikov kot element kakovosti na Kirurškem urgentnem oddelku Splošne bolnišnice Izola = Patient's satisfaction as a quality element in the Surgical emergency department of the General hospital of Izola
Ratoša, Gordana ; Prešern, Rozana
In the General Hospital of Izola two researches were carried out about the satisfaction of the patients with the care offered. The first was made by external co-operators, the second was accomplished ...only in the Emergency department, by a nurse. The results of the reserch showed that the majority ofthe patients are satisfied with our services. We understod that the most important thing for the patients is solving their needs, then physical help and as the last important issue is technical ability. Among all employees (doctors, nurses, x-ray technician, informators, administrators, plaster technicians) the patients estimated the nurses as the kindest, the second kindest were the doctors. This article shows ways to quality health care whichmust be the aspiration goal of all those who are included in the health care process. Therefore it is important that these people are health workers who have high personality norms and are highly sensible of ethical questions in relation to the patient. We emphasize the importance of continuous education, research in praxis, work assessment and creation of good relationships in the health team. We think that work supervision can richly contribute to the fact that health workers are satisfied with themselves and with their work.
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