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Analiza uporabe Skupnega ocenjevalnega okvira (CAF) v Severni Makedoniji [Elektronski vir] : diplomsko delo
Karamanova, Zorka
V tem diplomskem delu smo proučevali upravljanje kakovosti v javni upravi v Severni Makedoniji skozi uvedbo modela CAF. Cilj je bil ugotoviti, kako uvedba samoocenjevanja po CAF vpliva na ...komunikacijo in sodelovanje med zaposlenimi v izbranih organizacijah. Diplomsko delo temelji na teoretičnih pojmovnih izhodiščih ter na študiji, v kateri smo obravnavali pet javno upravnih organizacij, ki so občinska uprava iz lokalne ravni oblasti, uprava mesta Skopje, ki je posebna administrativna enota v lokalni samoupravi, ministrstvo in organ v sestavi in centralni ravni uprave, prav tako pa tudi ena strokovna in samostojna organizacija v okviru državne uprave. V nalogi sem ugotovila, da samoocenjevanje in upravljanje kakovosti po modelu CAF pozitivno vpliva na sodelovanje in izboljšuje komunikacije med zaposlenimi kakor tudi med zaposlenimi in vodstvom. Raziskava je pokazala tudi omejeno uporabo modela CAF v javni upravi v Severni Makedoniji kakor tudi potrebo po koherentni strategiji o upravljanju kakovosti in izboljševanju učinkovitosti.
Type of material - undergraduate thesis
; adult, serious
Publication and manufacture - Ljubljana : [Z. Karamanova], 2024
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