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Integration of quality, continuous improvement, and innovation in tourism : the QCII model
Križaj, Dejan, 1973-
Članek se osredotoča na iskanje presekov med upravljanjem kakovosti, sistemi stalnih izboljšav in inovativnostjo v turizmu. vsebuje uvodne teoretične vpoglede v vsa tri področja in (v analitičnem ...delu) obravnava strokovno in znanstveno literaturo z namenom iskanja teoretičnih izhodišč ter nadaljnjih razvojnih smernic, pridobljenih s pomočjo analize primerov dobrih praks in relevantnih trendov. Ugotovitve so povzete v predlagani metodi QCII za izboljševanje in inoviranje kakovostne turistične ponudbe. Poseben poudarek je namenjen vključevanju konceptov trajnosti in pametnega turizma: tako z vidika novih tehnologij in njihove uravnotežene uporabe kot z vidika pazljivega usklajevanja interesov ter povezav med turističnimi podjetji in njihovim okoljem.
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