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  • The role of consumer-brand identification in building brand relationships [Elektronski vir] : an empirical examination
    Tuškej Lovšin, Urška ; Podnar, Klement
    The purpose of this paper is to investigate the link between congruity of consumer and brand values, brand identification, brand commitment, and word of mouth. The results show that congruity of ... consumer and brand values tends to have positive influence on consumers' identification and their commitment to a brand. Consumers who identify with a brand tend to commit stronger to a brand and generate positive word of mouth about it. Consumers' identification was found to fully mediate the impact of value congruity on brand commitment, while brand commitment does not mediate the impact of consumers' identification on generating positive word of mouth.
    Type of material - conference contribution
    Publish date - 2010
    Language - english
    COBISS.SI-ID - 29506141