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Crisis? What crisis? : how European professionals handle crises and crisis communicationVerhoeven, Piet ...A broad study in 43 European countries shows that 70% of communication professionals encounter at least one crisis a year, mostly institutional, related to the performance of the organization or a ... crisis in management or leadership. Organizational response and image restoration approaches are mainly based on information, sympathy and defense strategies. Traditional media relations and personal communication are the most important instruments used in crisis communication, while social media is used less often. The variation of crisis types, responses and instruments across European regions and types of organization indicate that economic and cultural aspects play a role in defining a crisis and communicating about it.Source: Public relations review. - ISSN 0363-8111 (Vol. 40, no. 1, 2014, str. 107-109)Type of material - article, component partPublish date - 2014Language - englishCOBISS.SI-ID - 32377181
Author
Verhoeven, Piet |
Tench, Ralph |
Zerfass, Ansgar, 1965- |
Moreno, Ángeles |
Verčič, Dejan
Topics
Komuniciranje |
Communication |
Krizno upravljanje |
Crisis management |
Odnosi z javnostmi |
Public relations |
Evropa |
Europe
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Verhoeven, Piet | ![]() |
Tench, Ralph | ![]() |
Zerfass, Ansgar, 1965- | ![]() |
Moreno, Ángeles | ![]() |
Verčič, Dejan | 14685 |
Source: Personal bibliographies
and: SICRIS
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