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Reševanje pritožb v UKC MariborPivec, Gregor ; Crnjac, AntonReševanje pritožb je osnovna in izredno pomembna dejavnost vsakega zdravstvenega zavoda, urejene pritožbene poti pa pomemben dokument, ki regulira to dejavnost. V UKC Maribor imamo že vrsto let ... urejeno stopenjsko reševanje pritožb, ki smo ga nadgradili leta 2008 s sprejetjem zakona o pacientovih pravicah. Analizirali smo prispele pritožbe za zadnje petletno obdobje, rezultate raziskave pa izkoristili za izboljšave na področju strokovnega in organizacijskega dela in tako neposredno dvignili raven varnosti pri zdravljenju naših bolnikov.Source: Pacientove pravice in dolžnosti [Elektronski vir] : zbornik predavanj z recenzijo (Str. 69-76)Type of material - conference contribution ; adult, seriousPublish date - 2009Language - slovenianCOBISS.SI-ID - 3308095
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Pivec, Gregor | 32803 |
Crnjac, Anton | 27960 |
Source: Personal bibliographies
and: SICRIS
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