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Izboljševanje kakovosti v organizaciji Inspect, d. d., Ljubljana, Predstavništvo Koper : diplomsko delo
Grižon, Marjan
V DD sem s teoretičnega in praktičnega vidika obdelal izboljševanje kakovosti opravljanja dejavnosti storitev v organizaciji Inspect, d. d., Ljubljana, Predstavništvo Koper, ki nudi predvsem storitve ...kontrole kakovosti in količine blaga. Predstavljene so značilnosti storitev in kriteriji za doseganje celovite kakovosti storitev, teoretična spoznanja pa so primerjana z dejanskimi postopki v obravnavani organizaciji. Izvedena je bila raziskava med zaposlenimi in zunanjimi odjemalci v zvezi z zaznavanjem kakovosti storitev. V zaključku so podane ugotovitve ter predlogi za izboljšave.
Type of material - undergraduate thesis
Publication and manufacture - Koper : [M. Grižon], 2001
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