Customer service on the Internet : building relationships, increasing loyalty, and staying competitive

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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive

Sterne, Jim

Type of material - handbook

Publication and manufacture - New York [etc.] : Wiley, 1996

Language - english

ISBN - 0-471-15506-3

COBISS.SI-ID - 41417729

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Library/institution	City	Acronym	For loan	Other holdings
Faculty of Economics and Business, Maribor	Maribor	EPF	outside loan 1 cop.
University of Maribor Library	Maribor	UKM	outside loan 1 cop.

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Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

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