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Analiza zadovoljstv gostov v hotelu Lek Kranjska Gora : diplomska nalogaNuhanović, ZlatanNaloga opisuje hotel Lek, Kranjska Gora, in zadovoljstvo gostov s posameznimi storitvami v hotelu (recepcija, restavracija, hrana, sobe in bivanje v hotelu). Podatki pridobljeni iz hotelske in ... internetne ankete so ustrezno statistično obdelani (število gostov, strukturni odstotek, izračun modusa, mediane in povprečne ocene). Iy naloge je razvidno, da so gostje zelo zadovoljni s storitvami, ki jih dobijo v hotelu. To kažejo rezultati prikazaniv tabelah in grafih. Hotelsko anketo je izpolnilo in oddalo le 0,86% vseh gostov, toda rezultati kažejo, da so s stvoritvami zelo zadovoljni in s tem potrjujejo rek, da je zadovoljen gost najboljša in najcenejša reklama. Če bi se zaposleni še malo bolj potrudili (v smislu izboljšanja ponudbe), bi lahko še malo bolj dvignili odstotek zadovoljnih gostov.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Bled [i. e.] Jesenice : [Z. Nuhanović], 2009Language - slovenianCOBISS.SI-ID - 512312950
Author
Nuhanović, Zlatan
Other authors
Gregorc, Frančiška
Topics
turizem |
hotelirstvo |
hoteli |
hotel Lek |
storitve |
gosti |
zadovoljstvo |
ankete |
omejitve |
analize
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Nuhanović, Zlatan | ![]() |
Gregorc, Frančiška | ![]() |
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