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TQM - uzroci neuspjeha i kako ih prevazići = TQM - the reasons for failure and how to overcome them
MacDonald, John ; Dolinšek, Slavko
Krajem sedamdesetih, na hiljade kompanija sa zapada počele su da prihvataju izazov s Dalekog Istoka, te su lansirale neku vrstu inicijtiva o kvalitetu. Kao rezultat toga, mnoge od njih su postale ...svjetski konkurenti i iz njihovog se iskustva može mnogo toga naučiti. Nažalost, također je tačno da mnoge organizacije, ako ne i većina njih, nisu bile jednako uspješne, pa možemo učiti iz njihovih iskustava.
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