Faculty of Economics and Business, Maribor (EPF)
WORKING HOURS / BOOK LENDING: Monday, Wednesday, Friday 8.30 - 14.00, Tuesday, Thursday 8.30 - 17.00. READING ROOM: Monday - Thursday 8.30 - 17.00; Friday 8.30 - 14.00. Summer working hours(july-august) / Library and reading room: 9.00 - 14.00.
  • Great customer connections : simple psychological techniques that guarantee exceptional service
    Gallagher, Richard S., 1954-
    To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles ... of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers.
    Type of material - handbook
    Publication and manufacture - New York : AMACOM American Management Association, cop. 2006
    Language - english
    ISBN - 0-8144-7308-3; 978-0-8144-7308-5
    COBISS.SI-ID - 9057052

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Faculty of Economics and Business, Maribor
available - outside loan, loan period: 30 days
Call number – location, accession no. ... Copy status
 658.89 GALLAGHER R. Great  658.89 GALLAGHER R. Great available - outside loan, loan period: 30 days
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